similar to: Question on Dynamic Queue and Agent

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

Another quick question (Spending the day trying to get this project sorted and tucked away) If I am dynamically adding queue members, they will not abide to settings within agents.conf will they? Ie. I need the equivalent of Autologoff however want my agents to receive calls when someone joins the queue, not have to sit on hold all day. I see AgentCallbackLogin has finally been removed. Has

Hi, Is it possible to connect Asterisk with a mobile base station to handle call switching? What kind of protocol will I need to use to convert to sip? Any pointer or info will be greatly appreciated. Best Regards, Mark -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081119/e74ef6b1/attachment.htm

Hi, I have a Linksys SPA 3102 using as ATA. The call routing is : Phone -> PSTN -> SPA 3102 -> SIP Proxy -> Asterisk The problem I am having is that when the phone hangs up, SPA 3102 can't detect it and relay the CANCEL message. Is this problem with my SPA 3102 config or it just works like that by default? Thanks in advance for your help. Regards, Mark -------------- next

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Hi all, I have upgraded my Asterisk box from 1.2.x to 1.4.x version: it seems that sometimes some phones become paused and cannot receive calls anymore. I tried to set autopause = no in every section of my queues.conf but nothing changes.... Anybody knows why a phone becomes paused? Is it an Asterisk 1.4 bug or there is a particular reason for this behaviour? Thank you. Giorgio.

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hi I am working on deploying voip for my company and would like to seek some advice on the number of E1 lines we need to rent. Our telco told us that there can be at most 30 concurrent channels on an E1 line. Typically, what is the maximum number of DIDs that we can allocate to that E1 line before users get frequent "all lines are busy"? We are running a support center with mostly

Hopefully a fairly easy question for the group... I have a queue which should contain about 10 agents (it will be all the phones in the office). This office is remote, so I would like to add their sip phones into the queue remotely. Also, if the system ever gets reloaded or rebooted, I need those agents to remain in the queue. Question: 1) How do you remotely add agents to their respective

Hi all, I am using Digium PCI board to receive PSTN call through regular phone line. It is no problem for me to receive calls, but I am not able to obtain the Caller ID if the calls are from the phone line. exten => s,1,Answer() exten => s, n, Verbose(1|incoming number is ${CHANNEL} calling to ${EXTEN} routing to ${phonenum} ) exten => s,n, Verbose(1|callid is ${CALLID(num)}) exten

It's my understanding that the backport is available now in 1.4. However, seem to be having some issues with it. Just wondering if I have everything setup right. I'm running 1.4.26.2 realtime. queue_members: `uniqueid` int(10) unsigned NOT NULL auto_increment, `membername` varchar(40) default NULL, `queue_name` varchar(128) default NULL, `interface` varchar(128) default NULL,

I want the callers don't join in a queue when the agents are busy. I suposse it is easy but i can't get the solution for this. Can you suggest me something? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20081229/3545ab8c/attachment.htm

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |

Hi, I'm using dynamic realtime with asterisk 1.6.0.24, I'm having a strange problem with queue_members... If I update only 'membername' field on queue_members table asterisk won't refresh the change, but if I update another field like interface everything works as expected, I've found this problem also deleting a existing agent on queue_members and then inserting a new

Hello, Is there a way to either store login/logout agent information in a database or at least send an email when an agent logs in or out of a queue? Thanks, Michael -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110812/84130e1a/attachment.htm>

Dear friends, I am having problem with running a sample php and I can't figure out why. I can run the sample.php using CLI but when I run it inside the dialplan it does not work. Can someone please suggest the config problem that I may have made? dommy:/var/lib/asterisk/agi-bin# php sample.php #!/usr/bin/php5 -q VERBOSE "Here we go!" 2 VERBOSE "Call from - Calling

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following