you can monitor queue_log file for ADDMEMBER or REMOVEMEMBER events. from that
point on, you can store them or take any other action.
the other way is to use AMI an monitor for Agent login/logoff events
On Aug 12, 2011, at 7:06 AM, Michael wrote:
> Hello,
>
> Is there a way to either store login/logout agent information in a database
or at least send an email when an agent logs in or out of a queue?
>
> Thanks,
>
> Michael
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