Displaying 20 results from an estimated 4000 matches similar to: "Queue Question"
2003 Jun 23
5
dynamic queue channels
Hi, I'm trying to build a call center application that allows attendants
to come in the morning and dial a certain extension to make their
extension available.
I wouldn't like to use the AgentLogin app because their line would need
to stay off-hook (is this correct?)
Is there any SET channel status command that would allow me to do
something like this?
PauloHM
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2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
Has anyone observed a problem where using Local channels with AddQueueMember
results in missing TRANSFER events?
Right now I'm using straight SIP channels when I call AddQueueMember(). I'm
contemplating moving to Local channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so long as it's from a
2010 Nov 04
1
Is queue Members priority supposed to show in the "queue show" command
Hi Everyone,
I am doing a queue show and I can't see any column that shows a queue member
priority. Is there any other command that can show the member priority on
the Asterisk 1.4x CLI?
We are using this format of dialplan to login agents:
exten => 123,Answer()
exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n)
exten => 123,Hangup()
^^^^ Where 500 is the
2008 Jan 04
2
Agents and AddQueueMember
Hi,
I have callcenter running with v 1.2 with AgentCallbackLogin and now
trying to move to 1.4 using the example doc,
doc/queues-with-callback-members.txt. From what I understand the basic
idea in the example is to
1. Authenticate a caller with VMAuthenticate
2. Get his SIP Channel number
3. Use
2008 Sep 02
4
AgentCallbackLogin AddQueueMember
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten => _1XX,1,Dial(Agent/${EXTEN:1})
call to 113 and asterisk should call to Agent => 13 on interface SIP/ekiga.
This doesn't work, How can i do this on Asterisk 1.4(not
2007 Feb 13
3
AgentCallBackLogin vs AddQueueMember
I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It
2003 Jul 01
6
Enhanced queue app
To all who need more queue functionality,
We are contracting Digium to enhance the queue app for our call center needs. Please read the following email conversation and give your ideas. Unless a glaring omission is found in my specification we will have them start tomorrow (Wednesday). I may not have thought of something important. It will be released to all Asterisk users by Digium. Thanks for
2003 Dec 29
1
Agent setup
Dear Group,
I have been successful in setting up the Agents, queues and getting agents
to log in.
Is there a way that I could configure the system so that the agent is called
back. i.e. the agent logs into the system, a call is destined for them and
their phone rings.
If some one has this setup I would be very interested in hearing from them.
Warm Regards and Thanks
---------------
Shad
2005 Aug 16
1
Asterisk QUEUES ACD Call Back
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
Hi all!
<br>
<br>
I have 2 queues and 6 agents.
<br>
I don't
2010 Dec 25
2
Agents login
Greetings and Merry Christmas,
We're trying to implements a queue and agents login mechanism on our
Asterisk.
After going over the documentation, we're unsure if we got it right.
We wish to setup a "hotdesk" mechanism, where an agent comes to a station
with a PC & IP phone (that is defined as a sip friend user in sip.conf),
dials a certain number (agent login extension),
2007 Nov 05
2
Dynamic Queue Members - Auto Logoff
Another quick question (Spending the day trying to get this project sorted
and tucked away) If I am dynamically adding queue members, they will not
abide to settings within agents.conf will they?
Ie. I need the equivalent of Autologoff however want my agents to receive
calls when someone joins the queue, not have to sit on hold all day. I see
AgentCallbackLogin has finally been removed.
Has
2007 Jul 16
1
Cisco 7940 log on/off
Hi All,
Anyone know if theres a way to share a Cisco 7940 between hot-desk
users?
My phones get their setup via SIP .cnf files, that load at boot via
tftp, so I'm assuming the configs a failry static. However if I want a
phone to be hot-desked, I could have different users sitting there. Is
there any concept of "logging on" in these environments?
Cheers,
Adrian
2010 Jul 11
1
Is a device a member of a queue?
I'm looking for a function I can put in my dial plan that tells me if
a device is a member of a queue, but I can seem to find one. Basically
I want to be able to dial to join a queue and if I'm already on the
queue, leave......
exten => 4,1,GotoIf(${is_queue_member(queuename,SIP/${ext})}?leave:join)
exten => 4,n(leave),RemoveQueueMember(queuename,SIP/${ext})
exten => 4,n,Hangup
2011 May 25
6
Asterisk 1..8 multiple queue
Hey Guys!
We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember.
Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ?
-S
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2006 Apr 23
1
call queue problems
Hi everyone
I am having problems with my call queue
We currently run a customer care call center which has attendants login
during the daytime. Customers who call the 'customer care line (a specific
number) always get routed to the cutomer care queue (called 124). After
hours, staffs of the Network operating center provide customer care services
for customers who call in after the last
2004 Apr 27
1
Queue() with H option
Has anyone used the H option for Queue() with Callback queues? I want
customers in my queues to be able to jump out to voicemail when they get
tired of waiting, but in my setup when I pretend to be a customer and
press '*' [when I am waiting in the queue] I see the message 'User hit *
to disconnect call.' but then just jump out to the outer loop where
queued callers wait to
2007 Apr 30
2
don't want call to get answered
In my * box I've configured two queues and incoming number and whenever any
one calls those number call comes to my *box and it sends call to my agents
in queue. but if no agent is available it still answer the call. Is there
any why when my agents are not available I don't want call to get answered.
Here is my dialplan:
exten => xxxx,1,GotoIfTime(*|*|20|dec?ccagents,xxxx,6)
exten
2003 Aug 08
3
queue / agent documentation
We're moving a somewhat complicated call center over to an Asterisk system,
and I'm looking for documentation on queue/agent configuration. So far I
haven't found anything on the Digium or Asterisk websites, and I was hoping
that someone could point me in the right direction.
Thanks,
Devon
2009 Aug 21
1
Queue Question
First off this is not my work for extensions.conf it is modified from
http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl
ogin-to-standard-dialplan-methods-part-1/
So credit to Leif Madsen <http://www.leifmadsen.com>
But as to my question
[AgentLogin]
;A replaced version of AgentCallbackLogin() using a GoSub()
;
exten =>
2012 Dec 08
2
Queue joinempty, even after AddQueueMember
Hello,
I add a member to a queue with AddQueueMember, but the Queue still
indicates "joinempty" :
Add member to queue :
/-- Executing [queueadd at sub-GetParams:2]
AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack
-- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e",
"AQMSTATUS = ADDED") in new stack/
...