similar to: Queue stats

Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my

I have a problem where my recorded queue calls stop recording once the call is transferred to a different extension. Is there some additional parameter I need to set so recording continues? Is it even possible to do this? Thanks, Jay

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

Howdy, folks. I'm having a problem finding a way to auto-record calls (both incoming and outgoing). I know how to make it so either party can initiate recording, but I want it done as soon as both ends are connected (or prior to that if that's what it takes). It's probably right in front of me and I'm just missing it. Any help would be much appreciated. Thanks, Jay

Greetings, List. I have my Asterisk box setup with 8 Centrex lines that were "left over" from our old PBX system. My boss is asking me to set up Asterisk so that he can flash hook and make an outgoing call on the same line to have a 3 way call. This is what he wants to do: 1) Incoming call on his Centrex line 2) Flash hook and dial a new number (goes out the same line) 3) Flash

How do I include a file (not a context) in AEL? #include "filename" returns an error. Thanks, Jay

Greetings, folks. I'm having a problem with blind transfers. It seems that, despite not having the T flag set, callers are able to use the blind transfer option. Scenario is this: - Asterisk 1.2.14 - Caller calls into our call center on one of our many phone numbers. - Call gets placed into queue. - Operator answers call. - Caller is able to hit our blind xfer key sequence (#0) and dial

Here's how it's currently working: 1) Call comes in 2) Operator parks call (700) 3) Operator picks up call on another phone (701) 4) Operator tries to transfer to a different phone (we use #0) but the transfer doesn't work. We can transfer initial callers all we want and it works fine. Once a call is parked, however, we can no longer transfer the caller. Any ideas? Thanks, Jay

Before I make any serious gaffes, is this an acceptable place to post PHPAGI questions as well? I can't seem to find a dedicated mailing list for it. If not, any suggestions? Thanks, Jay

I too was curious about this, so I copied the text into Babel Fish, and this is the result: I miss of the 2/04/2007 to the 11/04/2007. I will answer your message as of my return. For any urgency, to contact Emmanuelle Parache Moga or C?dric Buzay. If this guy is really going to be out until November these messages will get rather tiresome... John Beaman Telecom Specialist Voice

Hi, Is anyone here using OrderlyStats with asterisk in a call center setting? If so what what is your experience with it? Is that software really free for asterisk users? Or is there a better option out there? Thanks,

Hi, I have these extensions: exten => 101,1,Dial(SIP/101,15) exten => 102,1,Dial(SIP/102,15) exten => 0,1,Dial(SIP/101&SIP/102,15,r) They work fine and I get the ringing sound if I dial them directly. However, I also have this extension: exten => s,1,Answer() exten => s,2,Background(viagenie) exten => s,3,WaitExten() The ringing sound doesn't work for any extension

Folks, I have somewhat of a serious issue here. My music on hold mysteriously stopped working. I have made no changes to my Asterisk box in the past month and up until an hour ago, MoH was working fine (as far as I know). CLI: -- Started music on hold, class 'default', on channel 'IAX2/lobby-2' -- Stopped music on hold on IAX2/lobby-2 voip*CLI> moh reload voip*CLI> 1

Hi folks! I'm having a problem where my music on hold is just blaring to my callers. I've tried several different formats (converting using mpg123 and sox) and adjusted my musiconhold.conf to use quietmp3, to no avail. Every file plays way too loud. I did notice that sox has a -v flag for adjusting volume, but danged if I can find documentation online that'll tell me what

Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval) while someone in waiting in moh in a queue? Ok, you enter a queue and wait listening to moh, every X minutes a sound file is played from a list of sound files to be played. If that possible and if so how? Thanks for any pointers. Andre

Hi, Will Keypress option will work when am in the queue and hearing MoH? Lets say a caller is waiting in queue and while he is hearing MoH, can he key in some DTMF and go to some other queue? is that possible? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello List, This must be an easy one... I'd like to setup a queue without music on hold - just give the callers the traditional ringing tones. However, not setting the musiconhold parameter in queues.conf does not seem to do the trick: it defaults to "default" moh class which: a) Gets played if it exists b) Doesn't get played if it doesn't, but the caller

Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy

I am building a new Asterisk server here at the office, and I'm wondering if there are any downsides to creating my dialplan with AEL. It seems more intuitive (to me), but I'm not sure if there are any pitfalls I need to be aware of first. We use this for internal extensions, 8 pots lines, and our answering service which gets about 500 incoming calls a day down our T1. Also, one more

Hi, I get fascinated when I dial someone and get an IVR play " for accounts department press 1, for sales, press 2 or hold the line for an operator" and then have MOH play before the line is picked up at the desired extesion. Please, permit me as I know this will be one of the dumbest questions to ask in a group like this. I'll apprecaite any specific guide/instruction. Thanks