Try with this (it could save your time):
http://www.queuemetrics.com/
http://www.asteriskguru.com/tools/queue_stats.php
http://www.bicomsystems.com/home/C/P/731/143_3604/
Kind Regards,
Faruk.
rp at raha.cc wrote:> Greetings, list!
>
> My boss would like some statistics on how many calls are answered out of
> specific queues during a given time period, and I'm not sure how
exactly
> to obtain those stats. Here's how our queue system works.
>
> 1) Call comes in and enters our 'ring' queue where the phones ring
for
> 15 seconds (caller hears the standard ring tone).
>
> 2) After 15 seconds, the caller falls into our 'music on hold'
queue, a
> message is played and the caller hears our music on hold while the
> phones are rung again.
>
> 3) After 30 seconds, if the caller is still in our 'moh' queue,
they
> drop out of queue and immediately re-enter the 'moh' queue again
until
> the call is answered or the caller hangs up.
>
> How can I find out how many calls are answered out of each queue during
> certain times (1st shift, 2nd shift, etc...)? Also, I'm curious how I
> can track how many times a call repeats the 'moh' queue.
>
> Thanks in advance,
> Jay
>
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