Hi, Will Keypress option will work when am in the queue and hearing MoH? Lets say a caller is waiting in queue and while he is hearing MoH, can he key in some DTMF and go to some other queue? is that possible? Regards -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130828/37a37f7e/attachment.htm>
Yes you can. Check the 'context' parameter in queues.conf. When caller presses a single digit extension while waiting in a queue, (s)he'll be taken out of queue to this context. Then you can send caller to different queue from this context. --Satish Barot Ahmedabad, India. +919978599700 On Wed, Aug 28, 2013 at 12:59 AM, Gopalakrishnan N < gopalakrishnan.an at gmail.com> wrote:> Hi, > > Will Keypress option will work when am in the queue and hearing MoH? > > Lets say a caller is waiting in queue and while he is hearing MoH, can he > key in some DTMF and go to some other queue? is that possible? > > Regards > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130828/d6f3d43e/attachment.htm>
Yes it will work. One interesting option here is adding to the MOH an invitation to exit and leave your number and the CC will call you back. Helps you smooth the load during peak times, reduces staff and everyone wins :) l. 2013/8/27 Gopalakrishnan N <gopalakrishnan.an at gmail.com>> Hi, > > Will Keypress option will work when am in the queue and hearing MoH? > > Lets say a caller is waiting in queue and while he is hearing MoH, can he > key in some DTMF and go to some other queue? is that possible? > > Regards > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130829/326011be/attachment.htm>