Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my queues set up, but I'm not sure how to combine the two. Ideally, I'd like to only record once the call comes out of queue (no point in recording hold music, unless I want to hear people mumble about how lousy a company we are for placing them on hold ;) ) On a semi-related note, is it possible to determine the extension that pull the call out of queue before the call is bridged? The reason I ask is that I'd like to put the receiving extension in the name of the file that MixMonitor creates. If not, no biggie. Recap: Two queues. First rings for 15 seconds then drops into the second. Second plays music on hold till the call is answered. I want to record the call when it's pulled out of either queue using MixMonitor. Bonus points if I can determine the answering extension before MixMonitor starts (if possible). Any help would be greatly appreciated. Thanks, Jay
You may want to have a look here: http://astrecipes.net/index.php?n=42 Best regards l. On Wed, 13 Dec 2006 16:15:17 +0100, Jay Moore <jaymoore@accu-com.com> wrote:> Greetings, all. > > I would like to record calls that are entered into queues and I'm not > quite sure how to do it. Here's how I'm currently set up: > > - Call comes in and is placed into Queue #1 (which rings all phones for > 15 sec). > - If call drops out of this queue, it is placed into Queue #2 (which > plays MoH until the call is picked up). > > I've tinkered with MixMonitor and I have my queues set up, but I'm not > sure how to combine the two. Ideally, I'd like to only record once the > call comes out of queue (no point in recording hold music, unless I want > to hear people mumble about how lousy a company we are for placing them > on hold ;) ) > > On a semi-related note, is it possible to determine the extension that > pull the call out of queue before the call is bridged? The reason I ask > is that I'd like to put the receiving extension in the name of the file > that MixMonitor creates. If not, no biggie. > > Recap: > > Two queues. First rings for 15 seconds then drops into the second. > Second plays music on hold till the call is answered. I want to record > the call when it's pulled out of either queue using MixMonitor. Bonus > points if I can determine the answering extension before MixMonitor > starts (if possible). > > Any help would be greatly appreciated. > > Thanks, > Jay >-- Loway Research - Home of QueueMetrics http://queuemetrics.loway.it
In queues.conf you must have the following under the queues you want to record.
monitor-format=wav49 ; you may also use wav or gsm formats
monitor-join=yes ; if you have the latest sox installed, this will join
the in and out files into one.
In agents.conf
recordagencalls=yes
monitor-join = yes
recordformat=wav49
savecallsin=/var/www/html/calls ;this is the path where call will be recorded.
That's all
If you want to change the file name place this in your extensions.conf on a line
prior to sending the call to the queue.
exten=> 1097,4,Set(MONITOR_FILENAME=QUEUE-${CALLERID}-${TIMESTAMP})
Ed Nu?ez
IT/Telecom Engineer
4037 Metric Drive
Winter Park, FL
(o) 407-384-4200 x 1656
(f) 407-384-4222
(c) 732-925-0730
-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jay Moore
Sent: Wednesday, December 13, 2006 10:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] MixMonitor and Queues
Greetings, all.
I would like to record calls that are entered into queues and I'm not
quite sure how to do it. Here's how I'm currently set up:
- Call comes in and is placed into Queue #1 (which rings all phones for
15 sec).
- If call drops out of this queue, it is placed into Queue #2 (which
plays MoH until the call is picked up).
I've tinkered with MixMonitor and I have my queues set up, but I'm not
sure how to combine the two. Ideally, I'd like to only record once the
call comes out of queue (no point in recording hold music, unless I want
to hear people mumble about how lousy a company we are for placing them
on hold ;) )
On a semi-related note, is it possible to determine the extension that
pull the call out of queue before the call is bridged? The reason I ask
is that I'd like to put the receiving extension in the name of the file
that MixMonitor creates. If not, no biggie.
Recap:
Two queues. First rings for 15 seconds then drops into the second.
Second plays music on hold till the call is answered. I want to record
the call when it's pulled out of either queue using MixMonitor. Bonus
points if I can determine the answering extension before MixMonitor
starts (if possible).
Any help would be greatly appreciated.
Thanks,
Jay
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I've been trying to find where to download the Web Vmail application and instructions on how to install it for Asterisk BE. Any ideas? Thanks Ed Nu?ez IT/Telecom Engineer 4037 Metric Drive Winter Park, FL (o) 407-384-4200 x 1656 (f) 407-384-4222 (c) 732-925-0730 -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jay Moore Sent: Wednesday, December 13, 2006 10:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] MixMonitor and Queues Greetings, all. I would like to record calls that are entered into queues and I'm not quite sure how to do it. Here's how I'm currently set up: - Call comes in and is placed into Queue #1 (which rings all phones for 15 sec). - If call drops out of this queue, it is placed into Queue #2 (which plays MoH until the call is picked up). I've tinkered with MixMonitor and I have my queues set up, but I'm not sure how to combine the two. Ideally, I'd like to only record once the call comes out of queue (no point in recording hold music, unless I want to hear people mumble about how lousy a company we are for placing them on hold ;) ) On a semi-related note, is it possible to determine the extension that pull the call out of queue before the call is bridged? The reason I ask is that I'd like to put the receiving extension in the name of the file that MixMonitor creates. If not, no biggie. Recap: Two queues. First rings for 15 seconds then drops into the second. Second plays music on hold till the call is answered. I want to record the call when it's pulled out of either queue using MixMonitor. Bonus points if I can determine the answering extension before MixMonitor starts (if possible). Any help would be greatly appreciated. Thanks, Jay _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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