similar to: asterisk log analyzer

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks

Hi, I am trying to log queue_log to odbc (MS SQL) I have res_odbc.conf configured and modules.conf have preload => res_odbc.so preload => res_config_odbc.so extconfig.conf has queue_log => odbc,asterisk. When I start asterisk I get the following messages. The important one being: Realtime mapping for 'queue_log' found to engine 'odbc', but the engine is not available

Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log => mysql,asterisk16_production Logging to mysql is working fine. But I find that the queue_log file now only has QUEUESTART lines for eg: 1250519094|NONE|NONE|NONE|QUEUESTART| 1250519186|NONE|NONE|NONE|QUEUESTART| How can I have queue_log in both db as well as in a file? thanks and

Skipped content of type multipart/alternative-------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 2151 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060505/1729faf8/attachment.gif

Hi Guys! We were using queuemetrics since long time with asterisk 1.2 but recently we have install 1.8 asterisk and but there is a big different in queue_log its saying SIP/XXXX instead of Agent/XXXX that is obvious behaviors. so do i need to change Agent/XXXX to SIP/XXXX in queuemetrics ? or is there any workaround to keep business running same like it was before. -S --------------

Hello, I thought to post this here before my manager starts his own coding project to give us a workaround. My situation I'm running into is as follows: 1. A call comes into our Asterisk system, it's trunked from one office to another via IAX. 2. Call enters a queue and is picked up by one of the agents. 3. That agent has to transfer the call, could be for a number of reasons the client

Hello all, Anyone expecialized with call center monitoring and reporting solution based on asterisk. A client of us, want to install a call center reporting solution for an asterisk server but I do not know which could be the best tool for that. I need a tool for reporting queue calls, agent calls, and disconnect cause. Any clue will be appreciated. Thanks in advance. VoipCrazy

Hi Guys, I seem to not be able to find any good open source Asterisk Queue Analyzer and Asterisk Log Analyzer on the web. The Asterisk Queue Analyzer is to serve as the graphic tool for call center or pbx admins. It will pull the info in queue.log and in MySQL asterisk CDR to create a graphic bar or to report on each extension that received the queue calls, etc... The Asterisk Log Analyzer is

Hi to all. What can i do if a customer needs to log in the CDR all the dialpan actions related to a call? I mean, not only the lastapp e the lastdata but all the dialpan actions! I know that the actual CDR system store one record for each call (and for billing purposes this can be correct) but in some cases the approach needed is something similar to the queue_log. I know that exists ResetCDR

I've been tasked with finding and implementing a CDR/Queue analyzer to provide information to management about the call center's performance. My Google-fu seems to be returning a lot of things that are more or less abandoned projects. Does anyone have any recommended solutions for a CentOS 6 / Asterisk 10 "vanilla" server? Not opposed to something commercial, provided it

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA

Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is

Hi, I need some help on how to manage the "full" log file. It's getting quite large now and I'd like to clear it. Is there any simple command for this or should I just delete the file (need to be sure this won't affect the system). Also - how do I keep the log file from growing so large? Thanks! Regards, Jan

Thanks for the quick response! I read about logrotate at voip-info.org but I didn't quite understand it. I'm no asterisk/linux expert unfortunately. First of all. What exactly does happen when I run: /usr/sbin/asterisk -rx 'logger rotate' Does it clear the file and create a new one? Can I run this manually without any interruption in the system? And what does the script do? I

Hello, can /var/log/messages/queue_log be saved in a MySQL database ?? So it would be easier to work with... Kind regards, Jonas. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20110113/87d9ef53/attachment.htm>

I am trying to figure out which one of our agents is answering the calls. According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log the only time the queue_log puts the channel (agent) is during logoff & logon. There is the connect & completeagent message, but it doesn't show which channel (agent) answered the phone. I can't even figure it our cross referencing the

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent.

Hello, I have compared the potentials of R and Stata about GLMM, analysing the dataset 'ohio' in the package 'faraway' (the same dataset is analysed with GEE in the book 'Extending the linear model with R' by Julian Faraway). Basically, I've tried the 2 commands 'glmmPQL' and 'glmer' of R and the command 'xtmelogit' of Stata. If I'm not