similar to: Monitor queue calls with Local channel agents

I would like to know if AgentCallbackLogin will be discontinued anytime shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1], but it was not an official announcement. I have to be sure, because I'm in the process of setting up a medium-to-big callcenter with Asterisk and calling the agents when a call is placed in a queue is a requisite (I've also read it can be

I'm using asterisk blind/attended transfer feature on a queue (also tried with sip phones feature), and both type of transfers work fine. The problem is that attended trasfers doesn't get logged to queue_log, but blind transfers are logged just fine. Anyone knows if this is the correct behavior? -- Regards, Miguel Paolino -------------- next part -------------- An HTML attachment was

Hello everyone, I can not get the name of the recoding file of agents calls. I set agents.conf as following: ; Enable recording calls addressed to agents. It's turned off by default. recordagentcalls=yes ; ; The format to be used to record the calls (wav, gsm, wav49) ; By default its "wav". ;recordformat=gsm ; ; Insert into CDR userfield a name of the the created recording ; By

AgentCallBackLogin is going to be deprecated, so I've decided to emulate chan agent using AQM and RQM funcions and Local channel. I use asterisk 1.2.13 and latest 1.2.x. zapata. I used example 2 from http://www.voip-info.org/wiki/view/Agents+without+agent+channel and example from queues-with-callback-members.txt from asterisk 1.4 doc directory. My dialplan is very similar to Digium's

Hi, I am using asterisk-1.4.15 I have a queue with one agent added using AddQueueMember (FAO|Local/1001 at from-sip|0||Agent/602). Once this command executes queue show FAO shows: FAO has 0 calls (max unlimited) in 'roundrobin' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 60s Members: Agent/602 (dynamic) (Not in use) has taken no calls yet There is no

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home

Asterisk 12.5 I'm using AMI to initiate a "call me now" feature from the web site. The AMI looks like: Action: Originate Channel: Local/s at callmenow Context: dial-to-customer Exten: s Priority: 1 Async: true Variable: CHANNEL_TO_CUSTOMER=SIP/voipms/1112223333 Timeout: 999999 Dial Plan: [callmenow] exten => s,1,NoOp(callmenow: Queue without answer) same

Hi all, I'm testing the persistent dynamic queue members functionality on 1.6.0.10. The queue members are agents defined in the agents.conf file. When I issue an asterisk restart and check the queue members again on the CLI, all of them are listed as /invalid/ and there is no way to change this but to unload app_queue.so and load it again. My guess is that the internal AstDB queue

hi, i'm facing problem with multiple calls to one agent when Local channels are used wireshark shows multiple invites to the agent's phone used versions asterisk 1.8/asterisk 13 agents are logged dynamically. interface state based on hints queue configuration ... ringinuse=no autofill = yes ... member => Local/99 at route_phones_1,2,mila_jojovich,SIP/virtual_99 member =>

Hello, Since outgoinglimit is EOL'd, I've implemented SetGroup/GetGroupCount to ensure that SIP clients will only have a single call at any time. Works perfectly for simple calls using Dial(). I'm now struggling to find a way to similarily limit 2nd calls to SIP clients that are Agents, who receive their calls from a Queue(). Is there any way to accomplish this (without writing

List, I've got 2 queues with 10 agents in both queues. One of the agents is mainly responsible for queue_1, and the others mainly for queue_2 so i've defined the following in my queues.conf [queue_1] strategy=ringall member=>Agent/1,2 member=>Agent/2,1 member=>Agent/3,1 member=>Agent/4,1 [queue_2] strategy=ringall member=>Agent/1,1 member=>Agent/2,2

Hi, I'm using queue configuration as follows: - queues from* queues.conf* - queue_members from *external Database thru ODBC*, using* Local channels * as interface - sip extensions from *external Database thru ODBC* When a call is sent from queue to an interface (local channel), it is answered but a message appears at the CLI: *[Nov 4 16:56:04] WARNING[13951]: app_queue.c:3014

Has anyone observed a problem where using Local channels with AddQueueMember results in missing TRANSFER events? Right now I'm using straight SIP channels when I call AddQueueMember(). I'm contemplating moving to Local channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

I posted this over in asterisk-dev, realized I probably should have put it here. Hi there, We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats

Hi, I have an simple queue and agents defines with memeber => SIP/123. If for example Agent "SIP/123" has an call, the queue didnt care and tries to send additional calls to this agents. So Iam loosing time. SIP/123 (In use) has taken no calls yet How to stop this, especially when the device is not able to send an BUSY back. Use LOCAL channels and parse 'show queues' or

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi everybody, I'm looking for a solution for the following scenario: ? Asterisk queue ? At peak hours, there will be more callers then queue members/agents, so some callers will spend some time on hold ? Agents should be able to choose which of the on hold calls to answer instead of answering the next one in queue We already have a web interface where agents can see the callers on hold, so

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

Hello, I've got a small install with Asterisk 11. This box is connected to PSTN through a SIP trunk. I need to add a cellular phone as a remote agent of an existing queue. At the moment, this queue is configured according a ringall strategy and busy agent can be dialed. My plan is : 1- to create a remote-agent context and insert a Wait statement into it so that local agents would get