Hello,
I've got a small install with Asterisk 11.
This box is connected to PSTN through a SIP trunk.
I need to add a cellular phone as a remote agent of an existing queue.
At the moment, this queue is configured according a ringall strategy and
busy agent can be dialed.
My plan is :
1- to create a remote-agent context and insert a Wait statement into it so
that local agents would get dialed ahead of remote agents.
2- to avoid dialing remote agents already on call (with local phones) by
hanging up calls in remote-agent context when conditions are met.
3- use local channels such as Local/123 at remote-agent
My questions relate to the above point 2.
Though I don't need at the moment, which state interface can I use to tell
Queue application a (SIP) remote agent is Busy or not ?
Regards
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://lists.digium.com/pipermail/asterisk-users/attachments/20140313/239fcfdb/attachment.html>
