similar to: AgentCallbackLogin deprecated?

I'm using asterisk blind/attended transfer feature on a queue (also tried with sip phones feature), and both type of transfers work fine. The problem is that attended trasfers doesn't get logged to queue_log, but blind transfers are logged just fine. Anyone knows if this is the correct behavior? -- Regards, Miguel Paolino -------------- next part -------------- An HTML attachment was

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Can someone tell me why this is not valid... [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@Local) exten => 2000,1,Macro(DialProxy,115551212) exten => 3000,1,Queue(testq||||45) while this is: [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@start) exten =>

Hi, My queue used to work fine until I upgraded to 1.6. I am getting the message: No application 'AgentCallBackLogin' for extension (default, 31001, 1) After some rearch I learnt that AgentCallBackLogin is removed in 1.6. Any one has a configuration that works in place of AgentCallBackLogin in 1.6. -- ond -------------- next part -------------- An HTML attachment was scrubbed... URL:

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

Hi List, Ive got a few * boxes connecting together, one box is doing AgentCallBackLogin() and then the 2nd box is holding some phones at a remote site. I have users login to the main box and * shows the user is logged into a extension that resides on the other box, problem is, when I go to make a call to a agent, I get "May 16 05:59:08 NOTICE[13897]: chan_sip.c:9750 handle_response_invite:

Hello all, I've seen that the application AgentCallbackLogin()has been set to deprecated in version 1.4. So I've done some tests based on the tutorial "queues-with-callback-members.txt" coming with version 1.4. What's not clear for me is what is happening to agents.conf, it seems that it's no longer needed, and I have to define my agents using variables in

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

As I understand it, you'd enter the extension at which you wish to be called back at, your 9665 has nothing to do with it. Instead of dialling 28 you could dial 9665 and that would add that SIP phone as an agent to the cytelcs queue. Steve -----Original Message----- From: Harold Workman [mailto:hworkman@cytelcom.com] Sent: 22 June 2004 18:54 To: asterisk-users@lists.digium.com Subject:

Hi, I'm currently migrating to 1.4 and have problems changing deprecated AgentCallbackLogin to AddQueueMember. I have dynamic queues and dynamic agents (MySQL Realtime), and pseudo-dynamic agents.conf (with huge amount of possible agent numbers). Agent login is done trough manager API: * AgentCallbackLogin * QueueAdd In 1.4 seems AddQueueMember can do all the same, but there is no such

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an

I agree with these fella's, this is a piss poor way of fixing it. I only know of one call center that used static agents, mostly because they were sold a peice of crap and they had no idea how to use it the other way. I think you will find the majority of call centers are callback centers. This decision has taken Asterisk out of the realm of providing reasonable call center solutions. VIVA

Hi all, I would like to know if there is any application replacement for the AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what I've read that the call back login agent can be done using a smart dialplan as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic reassignation of agents to different queues every day. Thanks in advance. Mariano

Hi, We?re looking at options for logging agents into the system programmatically via Perl/PHP and I was wondering if anyone else is doing this and if so, how. We're using AgentCallbackLogin now but would like to set up a web interface instead. I've been looking at Asterisk::Manager and didn't see anything relevant and wanted to ask the group before we dove into the Asterisk source.

Dear Forum, I'm using the AgentCallbackLogin function to log my agents onto multiple call queues. exten => 3001,1, AgenCallbackLogin(1001,@sip). This works very well. I can not work out how to log them back out? On of the forum members was kind enough to point me into the directions of 'dial a null extension and press * to logout'. I don't seem to be able to translate

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

I'm using ver. 1.0.7 here are a couple of lines from my extensions.conf file: exten => x,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@sip) exten => x,2,Hangup I'm looking for a way to capture the Agent ID after login, to keep track which agent is associated in a certain call.

Hi! I'm trying to transfer a incomming call from a Queue to another extension. I'm receiving a call from a queue with the AgentCallbackLogin. The queu is as following: Queue(sales|t) Which should allow transfers. So as soon as the call is answered I would like to be able to transfer it When the agent presses the # I get the dialtone but as soon as I press any digit Asterisk tells me