asterisk users - Mar 2005 - How to park/transfer a call received from a Queue?

Hi!

I'm trying to transfer a incomming call from a Queue to another extension.

I'm receiving a call from a queue with the AgentCallbackLogin.
The queu is as following: 
Queue(sales|t)
Which should allow transfers.

So as soon as the call is answered I would like to be able to transfer it
When the agent presses the # I get the dialtone but as soon as I press any
digit Asterisk tells me that that is a wrong extension?

Calling between phones and park calls works fine, so the parking application
is working ok. I'm only missing something here with the Queue's.

Here are my configuration fragments.
extensions.conf:
[incoming]
include => parkedcalls
exten => 1111,1,Answer
exten => 1111,2,Queue(sales|t)

features.conf:
[general]
parkext => 700                  ; What ext. to dial to park
parkpos => 701-720              ; What extensions to park calls on
context => parkedcalls   

Queues.conf:
[sales]
joinempty = yes
announce-frequency = 30
announce-holdtime = yes
member => Agent/2537


Please help :-)

Thanks in advanced,

	Wessel de Roode

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> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com 
> [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of 
> Wessel de Roode
> Sent: Sunday, March 27, 2005 7:56 PM
> To: asterisk-users@lists.digium.com
> Cc: wessel@sourcelab.nl
> Subject: [Asterisk-Users] How to park/transfer a call 
> received from a Queue?
> 
> Hi!
> 
> I'm trying to transfer a incomming call from a Queue to 
> another extension.
> 
> I'm receiving a call from a queue with the AgentCallbackLogin.
> The queu is as following: 
> Queue(sales|t)
> Which should allow transfers.
> 
> So as soon as the call is answered I would like to be able to 
> transfer it When the agent presses the # I get the dialtone 
> but as soon as I press any digit Asterisk tells me that that 
> is a wrong extension?
> 
> Calling between phones and park calls works fine, so the 
> parking application is working ok. I'm only missing something 
> here with the Queue's.
> 
> Here are my configuration fragments.
> extensions.conf:
> [incoming]
> include => parkedcalls
> exten => 1111,1,Answer
> exten => 1111,2,Queue(sales|t)
> 
> features.conf:
> [general]
> parkext => 700                  ; What ext. to dial to park
> parkpos => 701-720              ; What extensions to park calls on
> context => parkedcalls   
> 
> Queues.conf:
> [sales]
> joinempty = yes
> announce-frequency = 30
> announce-holdtime = yes
> member => Agent/2537
> 
> 
> Please help :-)
> 
> Thanks in advanced,
> 
> 	Wessel de Roode
> 
  you need to specify the t option in the outbound call to the agent,
not the call in to the queue. That part of your config was not posted so
I can not sewe how you are doing it.

you haven't include hte part where you make AgentCallBackLogin() the context
you enter there is the one where your call will be tried to place when the
agent transfers it
ie: exten => 11,1,AgentCallbackLogin(|${CALLERIDNUM}@CallCenter) will log
that agent in a valid extension inside that context. when the agent tries to
transfer he will be allowd to transfer to extensions valid in that
context...

hope this helps.
M.

----- Original Message ----- 
From: "Wessel de Roode" <wessel@sourcelab.nl>
To: <asterisk-users@lists.digium.com>
Cc: <wessel@sourcelab.nl>
Sent: Sunday, March 27, 2005 11:55 PM
Subject: [Asterisk-Users] How to park/transfer a call received from a Queue?

> Hi!
>
> I'm trying to transfer a incomming call from a Queue to another
extension.
>
> I'm receiving a call from a queue with the AgentCallbackLogin.
> The queu is as following:
> Queue(sales|t)
> Which should allow transfers.
>
> So as soon as the call is answered I would like to be able to transfer it
> When the agent presses the # I get the dialtone but as soon as I press any
> digit Asterisk tells me that that is a wrong extension?
>
> Calling between phones and park calls works fine, so the parking
application
> is working ok. I'm only missing something here with the Queue's.
>
> Here are my configuration fragments.
> extensions.conf:
> [incoming]
> include => parkedcalls
> exten => 1111,1,Answer
> exten => 1111,2,Queue(sales|t)
>
> features.conf:
> [general]
> parkext => 700                  ; What ext. to dial to park
> parkpos => 701-720              ; What extensions to park calls on
> context => parkedcalls
>
> Queues.conf:
> [sales]
> joinempty = yes
> announce-frequency = 30
> announce-holdtime = yes
> member => Agent/2537
>
>
> Please help :-)
>
> Thanks in advanced,
>
> Wessel de Roode
>
> -- 
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.308 / Virus Database: 266.8.3 - Release Date: 25-03-05
>
>
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> From: "Matias G." <listas_ast@reliable.com.ar>
> Subject: Re: [Asterisk-Users] How to park/transfer a call received from a
Queue?
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
> you haven't include hte part where you make 
> AgentCallBackLogin() the context
> you enter there is the one where your call will be tried to 
> place when the agent transfers it 
> ie: 
> exten =>  11,1,AgentCallbackLogin(|${CALLERIDNUM}@CallCenter) 
> will log that agent in a valid extension inside that context. when the 
> agent tries to transfer he will be allowd to transfer to extensions valid
in that
> context...
> 
> hope this helps.
GREAT!

This was the trick! I just needed to add include => parkedcalls
In the context of

[CallCenter]
include => parkedcalls
Exten => ...... All the phone extensions.

And now it's parking and transfering as a charm :-))

Thanks Matias and the other hints I received from the list :-)

Wessel de Roode

-- 
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.8.4 - Release Date: 27-03-05