asterisk users - Oct 2009 - Real replacement for AgentCallBackLogin() on Asterisk 1.6

Hi all,

I would like to know if there is any application replacement for the
AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what
I've read that the call back login agent can be done using a smart dialplan
as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic
reassignation of agents to different queues every day.

Thanks in advance.

Mariano
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Have you tried "forward-porting" it?  I don't do queues or 1.6 so
it's just
an academic question to me.

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mariano
Lecuona
Sent: Friday, October 30, 2009 10:58 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Real replacement for AgentCallBackLogin()
onAsterisk 1.6

 

Hi all,

 

I would like to know if there is any application replacement for the
AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what
I've read that the call back login agent can be done using a smart dialplan
as showed on the docs. But I cannot thinks a flexible dialplan for a dinamic
reassignation of agents to different queues every day.

 

Thanks in advance.

 

Mariano

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We were thinking about doing something similar as well. A lot of people are
asking for this. If there is anybody else interested, we could share the
load....

I was thinking about creating a context like @agents, so that when you do
the log-on you basically add Local/106 at agents as a member of the queue. When
you ring it, it basically looks up for the actual device in AstDB and dials
it like:

Queue -> (member) Local/106 at agents -> (astdb) SIP/234

I think that we should be able to forward channel state as well (using
hints? I've never done it)  so that app_queue does not try dialling agents
that are busy.

I was thinking about storing queue-agent associations into config strings,
and/or AstDB, and/or http over curl. And yes, ideally it should work fine on
1.4's as well....

Things that should be working from version one:
- logging compatible with older asterisk's
- authentication using Voicemail
-.plug and play on most systems
- channel states
- pause/unpause with pause codes
- ...you tell me....

Anybody interested?
l.


2009/10/30 Mariano Lecuona <mlecuona at gmail.com>
> Hi all,
>
> I would like to know if there is any application replacement for the
> AgentCallBackLogin() from asterisk 1.4 on asterisk 1.6. I know, from what
> I've read that the call back login agent can be done using a smart
dialplan
> as showed on the docs. But I cannot thinks a flexible dialplan for a
dinamic
> reassignation of agents to different queues every day.
>
> Thanks in advance.
>
> Mariano
>
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-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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