similar to: queue management

When the asterisk a queue reset their counters? I 'm talking about this kind of info in asterisk console. >show queue 600 600 has 0 calls (max unlimited) in 'ringall' strategy (4s holdtime), W:0, C:14, A:8, SL:0.0% within 0s I just say that because I have a queue with strategy "Fewest Calls" working for a couple of mouths, and a new agent has been added this

Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj

Hi the new asterisk 1.4 supports to store queue log information directly into a database? (like CDR) ? thanks

Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is

Hi., do you think that sbr policy in queue strategy will be useful? Bye ---------- Forwarded message ---------- From: nik600 <nik600 at gmail.com> Date: Sat, 7 Mar 2009 15:21:14 +0100 Subject: add a new queue strategy: SBR To: Asterisk Developers Mailing List <asterisk-dev at lists.digium.com> Hi to all isn't there any plan to add the Skills Based Routing strategy in

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am willing to be mistaken. Is this even remotely possible? PaulH

Anyone thought about something like outgoing queues? I mean, having same info that has for inbound queues but for outbound calls, and grouping members there. For example, before using dial application put an app outqueue that get all the statics. Talked time, member status, last call, completed calls, failed calls, reset statics, and maybe some more. So its possible to get more control and has

Hi to all. What can i do if a customer needs to log in the CDR all the dialpan actions related to a call? I mean, not only the lastapp e the lastdata but all the dialpan actions! I know that the actual CDR system store one record for each call (and for billing purposes this can be correct) but in some cases the approach needed is something similar to the queue_log. I know that exists ResetCDR

This email is not a question, but a potential solution to any who have had the same issue I have faced. If you have agents logged in to multiple queues at the same time, Asterisk does not handle the answering of those queues in any set order or sequence. It has no way of prioritizing calls in between the shared queues, to guarantee that the queue with the call that has the longest hold time

Dear All, I have six different campaign and 5 different agent have login on that campaign.*Same thing i have done using agi and database,i never use queue management on this scenario. Agent** can also shuffling one campaign to anther campaign. * Now i want to do some work with queue.I want to use single queue to managing this. Eg: campaign Agent Login A a_1,a_3

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated

Hi, I'm looking a queue manager compatible with queues.conf. It should allow me to change agents from one queue to another and change it's priority without poblem. Also it must be web based :). Does anyone know any program? Thank you in advance! Santiago del Castillo

Hi, is it possible to have the information stored in /var/log/asterisk/queue_log realtime in mySQL? thanks

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the