TienSen Chong
2007-May-16 04:45 UTC
[asterisk-users] Asterisk Queue Problem - Automatic Call Distribution
Hi all, I am seeing a strange problem with Asterisk queue. I am not sure if it's my configuration which is wrong or there's something with Asterisk. I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i tried to call the extension number directing to the queue, the MGCP phone is not ringing. However, it is fine to call the MGCP phone directly. The strange thing is after i've called the MGCP phone directly, calling the extension number directing to the queue works fine. I wonder what could be wrong. Any comment and help is very much appreciated. The following is the configuration: queues.conf [queue1] strategy=roundrobin member=>MGCP/101@101 mgcp.conf [101] host=dynamic context=default canreinvite=no callerid="101<101> line=>101 extension.conf exten=>601,1,Queue(queue1) Regards, Chong -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070516/f9b37a6a/attachment.htm
BJ Weschke
2007-May-16 06:23 UTC
[asterisk-users] Asterisk Queue Problem - Automatic Call Distribution
On 5/16/07, TienSen Chong <tiensen@gmail.com> wrote:> Hi all, > > I am seeing a strange problem with Asterisk queue. I am not sure if it's my > configuration which is wrong or there's something with Asterisk. > > I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i > tried to call the extension number directing to the queue, the MGCP phone is > not ringing. However, it is fine to call the MGCP phone directly. The > strange thing is after i've called the MGCP phone directly, calling the > extension number directing to the queue works fine. I wonder what could be > wrong. Any comment and help is very much appreciated. > > The following is the configuration: > > queues.conf > [queue1] > strategy=roundrobin > member=>MGCP/101@101 >I don't think that's a valid interface string as far as app_queue is concerned at present. I'll have to take a look at that. I think a workaround would probably be to define a Local channel as the queue member and then dial to the MGCP phone in the exten you're defining for the Local channel. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/
Lenz
2007-May-16 09:02 UTC
[asterisk-users] Asterisk Queue Problem - Automatic Call Distribution
Hi Chong, I have no experience with MGCP, but do you see anything in the Asterisk CLI or the full log while the terminal is supposedly being called by the ACD? Another thing you could do is to create a Local/101@agents channel, whee as the queue memebre you have Local/101@agents and that does the actual calling to the MGCP terminal - you should see something in the CLI at this point. Hope this helps, l. On Wed, 16 May 2007 13:45:19 +0200, TienSen Chong <tiensen@gmail.com> wrote:> Hi all, > > I am seeing a strange problem with Asterisk queue. I am not sure if it's > my > configuration which is wrong or there's something with Asterisk. > > I am using Asterisk 1.4.2 and i have a queue with one MGCP member. When i > tried to call the extension number directing to the queue, the MGCP > phone is > not ringing. However, it is fine to call the MGCP phone directly. The > strange thing is after i've called the MGCP phone directly, calling the > extension number directing to the queue works fine. I wonder what could > be > wrong. Any comment and help is very much appreciated.-- Loway Research - Home of QueueMetrics http://queuemetrics.com