asterisk users - Mar 2009 - Fwd: add a new queue strategy: SBR

Hi., do you think that sbr policy in queue strategy will be useful?

Bye

---------- Forwarded message ----------
From: nik600 <nik600 at gmail.com>
Date: Sat, 7 Mar 2009 15:21:14 +0100
Subject: add a new queue strategy: SBR
To: Asterisk Developers Mailing List <asterisk-dev at lists.digium.com>

Hi to all isn't there any plan to add the Skills Based Routing
strategy in queues.conf?

I think that it will be enough to add an int skill to the struct
member and then order the member by skill desc.

Is it enough to add this type of strategy in calc_metric in app_queue.c ?

thanks

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nik600
http://www.kumbe.it



-- 
/*************/
nik600
http://www.kumbe.it

the queue already have prioritys.
David

2009/3/8 nik600 <nik600 at gmail.com>
> Hi., do you think that sbr policy in queue strategy will be useful?
>
> Bye
>
> ---------- Forwarded message ----------
> From: nik600 <nik600 at gmail.com>
> Date: Sat, 7 Mar 2009 15:21:14 +0100
> Subject: add a new queue strategy: SBR
> To: Asterisk Developers Mailing List <asterisk-dev at
lists.digium.com>
>
> Hi to all isn't there any plan to add the Skills Based Routing
> strategy in queues.conf?
>
> I think that it will be enough to add an int skill to the struct
> member and then order the member by skill desc.
>
> Is it enough to add this type of strategy in calc_metric in app_queue.c ?
>
> thanks
>
> --
> /*************/
> nik600
> http://www.kumbe.it
>
>
>
> --
> /*************/
> nik600
> http://www.kumbe.it
>
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On Sunday 08 March 2009 17:11:33 nik600 wrote:
> Hi to all isn't there any plan to add the Skills Based Routing
> strategy in queues.conf?
>
> I think that it will be enough to add an int skill to the struct
> member and then order the member by skill desc.
>
> Is it enough to add this type of strategy in calc_metric in app_queue.c ?
Hi!

I have written a patch implementing skill based routing for asterisk 1.4.17 
(can be ported to later versions quite easily). It works like this:

You define a database table which stores the skills:
columns: membername, skillname, skill_level

You set the strategy to skill based and set a variable for each incoming call 
which specifies which skills to take into account, the weight of the skill 
and the minimum level (optional).

When selecting agents to ring, asterisk picks the agents according to 
the highest value of weighted skills (skill level multiplied by skill weight 
for all skills taken into account for that particular call). If an agent does 
not satisfy the minimum, this agent does not ring at all. You can for example 
use the minimum to make sure only agents speaking a particular language get a 
call which requires that language.

The implementation is finished and we are currently testing it. Unfortunately 
I'm quite busy at the moment and it may take about 2 months before I can
take
the time to release the code. Unless someone hires me as a consultant to work 
on it.

Cheers,
	Florian

-- 
DI Florian Hackenberger
florian at hackenberger.at
www.hackenberger.at