similar to: Queues - Can I PAUSE an agent instead of LOGGING OUT?

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hi, I wanted to use the same extensions for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten =>

Hey all! I'm trying to do a bit of logic here so that a user only has to dial one code to pause/unpause in a queue (e.g. *0 will (un)pause depending on the users's state). My logic looks fine to me but every time ${PQMSTATUS} shows up empty. Here's the extensions.conf part.... exten => *0,1,NoOp(${PQMSTATUS}) exten => *0,n,Macro(user-callerid,SKIPTTL,) exten =>

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hi, I want to setup a pause/break between calls coming from a queue to an agent. If an agent is logged in only in one queue the wrapuptime parameter works. But what can I do if the same agent is in more then one queue? I found no parameter to configure a pause after a (incomeing) call and the next call (asterisk CVS-HEAD-04 / polycom ip500 sip phones) thanks a lot for help ciao, morel

I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are getting logged out too. The phones are ATA's connected via SIP. One thought is that the phones may be allowing a second

I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time. Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like, PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface will be paused. before brought back.

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

Hi, I have several agents, who all log into multiple queues. What I want to happen (but doesn't seem to be) is: Agent 5 is logged into queues 1,2,3 Agent 4 is logged into queues 1,3 A call comes into queue 1, and goes to agent 5. Agent 5 answers the call and finishes it. A call comes into queue 3. I want this call to go to Agent 4, as opposed to going to agent 5 (which is what it is doing

Fellow Asterisk Users, I'm running Asterisk 1.2.5, and I've configured basic call queueing using agents. The problem I'm having is that agents who are on DND are still considered (by Asterisk) to be eligible to take calls. This means that calls will hit voicemail even when other agents who are not on DND are available. Any ideas how I can make agents ineligible to receive calls

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Hi, I have several Polycom 501 connected to asterisk. The phone has an ACD-login function that I'd like to use. But I can't find find much information about this. I've read a post on bugs@digium (http://bugs.digium.com/view.php?id=6119) about this function but I'm not really clear on if this is actually working or not? Has anyone actually used the Polycom ACD-login function

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Thanks! Do you have any suggestions on what I might do next. I have the phones, I have asterisk, and I have everything setup. But i can't get the login to work with the Polycom function. Nothing happens...and I can't find any readmes' or manuals. Regards, Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

Hi, I dont know if this is possible, but I want to pause a queue member if another member are busy in the phone. We have agents that has 2 phones and both are logged in to the same queue. I don't want the second phone to call if the first are in use. Any ideas? Magnus -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed...