similar to: ACD calls to busy agents

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;

Hi, I wanted to use the same extensions for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten =>

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and articles I have

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

? Hi, I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want?to design a system where customers?can call my

Hey all! I'm trying to do a bit of logic here so that a user only has to dial one code to pause/unpause in a queue (e.g. *0 will (un)pause depending on the users's state). My logic looks fine to me but every time ${PQMSTATUS} shows up empty. Here's the extensions.conf part.... exten => *0,1,NoOp(${PQMSTATUS}) exten => *0,n,Macro(user-callerid,SKIPTTL,) exten =>

Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are

I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are getting logged out too. The phones are ATA's connected via SIP. One thought is that the phones may be allowing a second

Hello, Does anyone know the developer(s) of the app_queue.so application? I'm looking for the PauseQueueMember and UnpauseQueueMember features of this application for the open source version that only seem to be available on the business edition of Asterisk. Thank You, Timothy Karl tkarl@imminc.com

I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time. Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like, PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface will be paused. before brought back.

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hey Guys! We had migrate asterisk 1.2 to 1.8 now big issue is queue system. Before we had 3 queues and we were using AgentCallbackLogin but now its quite difficult to use AddQueueMember. Is there any easy way to logged into multiple queue using AddQueueMember ? and restrict agent for specific queue ? -S -------------- next part -------------- An HTML attachment was scrubbed...

I am trying to use TE110p card for Euro ISDN with Ericsson AMS switch. I consistently get one of the following errors: PRI got event: HDLC Abort (6) on Primary D-channel of span 1 or PRI got event: HDLC Bad FCS (8) on Primary D-channel of span 1 My zaptel.conf file: -------------------------------- span=1,0,0,ccs,hdb3,crc4 bchan=1-15,17-31 dchan=16 loadzone=us defaultzone=us

Hello I have the following scenario: [mynicecontext] exten => 2000,1,Dial(SIP/deviceA&SIP/deviceB&SIP/deviceC) As expected, by dialing 2000, all three devices will ring. And that's fine. However, there are situations where I only want "deviceA" and "deviceB" to ring. I would like to have an extension to dial in order to modify the dialplan. Here is what I

Has anyone gotten announce-holdtime in queues.conf to work? Doesn't seem to matter what combination of options I use, I can't get this particular setting to do what the docs say. Thanks. Doug.

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm