similar to: ACD Methods

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doing this, where should I start? I've

Hi all, I have a question regarding ACD for queues. What happens when I have 2 or more queues with same weight and each queue has a call in? How will it decide which call will be routed to the next available agent? Will it take the call with the longest waiting time in queue? If not how would I do this? Also can someone point me to resources for making a single queue with customer calls

ive had enough of cisco unity and microsoft exchange and im looking for alternatives to our voip system. right now, we have 3 cisco callmanagers, 1 cisco ip icd system, and 1 cisco unity voicemail system. all phones are cisco 7940/7960's and some ata186/188's. voice gateways are cisco vg200's with pri cards (5 total). im running h323 on the gateways and phones are of course

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 2204

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm

I have a couple of real quick questions for ya'll. I am trying to setup * in a test scenario to emulate my company's 20 agent ACD. 1) First, I am curious if anyone has any configs that they can throw up on the wiki or just send via e-mail. I have a bit of it pieced together and am able to make some very basic queued calls, but I am sure that there are much smarter people out there

It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle. dundi.conf: 180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q =>

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Is there a ready add-on to asterisk that will display the ACD/ASR per channel, source & destination? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091014/48076c6b/attachment.htm

Ok I have tried to post to this list server but have just gotten the automated reply saying the moderator has to approve it to the list first which was my mistake for sending from the wrong email account. So if the moderator finally approves my questions and you see the same post again "Sorry". My situation is this: I havn't installed Asterisk yet but am curious the general way

What experience can be shared about installing and running the OrderlyQ application? I have a bunch of queues set up and want to start adding some additional apps and this one looked promising but I have very little java experience and it doesn't seem to be running properly. Jason Kawakami -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello, does anybody know about an existing skill-based routing solution for asterisk? I found only some theoretical documents on voip-info.org. I would like to have finer control over who can get which call in which order. Example: Several operators with several topics. Each operator may have a given knowledge-base for given topic. Topics may be weighted in question of complexity as well. Some

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),