similar to: Is anyone using asterisk in a small call center

Date: Fri, 4 Mar 2005 17:37:16 -0500 From: "John Scully" <jscully@isipi.com> Subject: [Asterisk-Users] Is anyone using asterisk in a small call center >Hello - I have just joined the lists and am considering installing quite a >few * systems. >I am looking for an IP-PBX with both solid standard features and >call-center/ACD features. >I have read the documentation

I built an embedded box which uses mount.cifs to mount network shares. I've shipped several of these and all are working fine except for one, which gives me permission denied on certain files: root@Mnemosyne:~/mnt/bgrp1/c/Ballance Group Folders/Scully/Client Photos-Scully# cat "Office Pics 002.jpg" > /dev/null cat: Office Pics 002.jpg: Permission denied

Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got

Appreciate any suggestions regarding how to fit an unbalanced panel data to a Tobit model using R functions. I am trying to analyze how real estate capital expenditures (CapEx) are affected by market conditions using a panel Tobit model. The CapEx is either positive or 0, so it is censored. The data are unbalanced panel, including the CapEx of about 5000 properties over about 40 quarters, with the

Has anyone had any experience using asterisk for a 911 call center? Does anyone know of any reason why it would not be suitable? As far as I know all 911 call routing takes place at the CO switch so a regular T1 line should work fine. I understand that there is support for ACD in asterisk and that is should be possible to implement screen pop (CTI). Any comments? Gene Kochanowsky Solution

Dear Asterisk Users, Anyone deploy Asterisk technology on Call Centre? Could you share your experience? Is Asterisk providing ACD features? How user friendly is it? Stephen Hui from Hong Kong -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20030415/e7bc1069/attachment.htm

Hello! I am new to both the list and to "*". Can someone direct me to some documentation concerning the reporting tools available for use with "*" as a call-center system? Specifically, things like ACD offer/taken, wrap-time, and such? Thanks very much. This looks like an exciting project. I'm looking forward to playing with it! -- Michel R Vaillancourt Avaya

Hi, I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open

Hi there, we are looking for an opensource or commercial * based Call Center. Full ACD, call monitoring, multiple queue, IVR, voicemail, management, reporting, CDR, etc is needed. over 100 seat can be the initial target and will grow in a very short time. SIP phones will be used and multiple E1 lines incoming, so to provide full failover a cluster of * machines or some other form of redundancy

Hi -- I'm running a server which is usually stable, but every once in a while it hangs. The server is used as a file store using NFS and to run VMware machines. I don't see anything in /var/log/messages or elsewhere to indicate any problem or offer any clue why the system was hung. Any suggestions where I might look for a clue? -- Michael Eager eager at eagercon.com 1960 Park Blvd.,

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm

Has anybody got the polycom acd function to work? I have the following setup: Debian 3.1 - 2.6.8 linux zlib-1.1.4 libpri-1.2.3 zaptel- 1.2.6 Asterisk - the bweschke/polycom_acd_funtions branch version - I get one error when doing a make install about needing a newer version of libpri and zaptel, I got the above versions from asterisk.org, are there newer version anywhere else? In the sip.conf

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Here's an interesting question: If I transfer a call from Asterisk system to another with IAX, is there any way I can get control back on the original system? Or.. do I lose control, and the dialplan has to continue on the new system? Scenario is we transfer calls to an Asterisk system that handles ACD queues. If the ACD queue times out, we want to send the caller to voicemail on another

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

I'm thinking about using asterisk as an IVR system with an existing avaya index system. I've got 2x PRI 30 lines coming in to the Index, and I have 4 spare PRI cards in the Index. I was thinking about using a QUAD PRI card from Digium and having the calls come into the Index then transfer to Asterisk for IVR then back to the Index. That way if we get 60 inbound calls we'd in