asterisk users - Jul 2011 - Agent Login, Logout, Ready, Not Ready from the CTI application

Hi All;

We know that agents can login and logout from the phone handset. But if we need
the login, logout, ready and not ready to be from an application and to be
integrated with the CRM, how to acheive this?

Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which
is embded in the CRM application) will receive the the caller id or information
via that CTI client.

How this to be done in Asterisk?

By the way: is the ready and not ready in Asterisk?

Regards
Bilal

You need to use the AMI interface an deal with the events that are give to you.
-- 
Jim Dickenson
mailto:dickenson at cfmc.com

CfMC
http://www.cfmc.com/



On Jul 4, 2011, at 4:36 PM, bilal ghayyad wrote:
> Hi All;
> 
> We know that agents can login and logout from the phone handset. But if we
need the login, logout, ready and not ready to be from an application and to be
integrated with the CRM, how to acheive this?
> 
> Normally in Cisco and AVAYA, they use CTI integration and the CTI client
(which is embded in the CRM application) will receive the the caller id or
information via that CTI client.
> 
> How this to be done in Asterisk?
> 
> By the way: is the ready and not ready in Asterisk?
> 
> Regards
> Bilal
> 
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