Displaying 20 results from an estimated 10000 matches similar to: "Routing incoming calls to various extensions."
2005 Oct 12
5
ACD/queues question
Hi there,
Does anyone know how to setup an overflow queue? When a call rings on
the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were busy, then the call stays on both queues
until somebody answers it.
I think this is a basic ACD feature available on most PBX that support
ACD functionality.
Does anybody knows how to do it with asterisk??
2006 Jun 24
2
Asterisk ACD with Polycom IP501
Has anybody got the polycom acd function to work? I have the following
setup:
Debian 3.1 - 2.6.8 linux
zlib-1.1.4
libpri-1.2.3
zaptel- 1.2.6
Asterisk - the bweschke/polycom_acd_funtions branch version - I get one
error when doing a make install about needing a newer version of libpri and
zaptel, I got the above versions from asterisk.org, are there newer version
anywhere else?
In the sip.conf
2006 Jun 15
1
Distributed ACD Queues
It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle.
dundi.conf:
180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial
180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial
180q =>
2009 Jan 26
1
* Queues with legacy pbx extensions ?
Hello Everybody
I am using Trixbox 2.4 (with TE420P & PRI lines) .. my setup is like Calls -->Asterisk-->legacy pbx--->analog extensions(agents). Whenver a call comes in , asterisk dials the ACD number of the legacy pbx which in turn decides to route to appropriate agent.. for ex : s,1,Dial(ZAP/g4/5432) [g4 is the 4th span and 5432 is the ACD number of legacy pbx under which agents
2005 Oct 15
6
ACD calls to busy agents
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another
2006 May 21
1
Skill-based routing
Hello,
does anybody know about an existing skill-based routing solution for
asterisk? I found only some theoretical documents on voip-info.org.
I would like to have finer control over who can get which call in which
order.
Example:
Several operators with several topics.
Each operator may have a given knowledge-base for given topic. Topics
may be weighted in question of complexity as well.
Some
2004 May 04
5
ACD and/or CTI components for Asterisk
Is there is an open source ACD component for Asterisk?
Likewise, is there an open source CTI component that will work with
Asterisk?
Regards,
Jim O'Brien
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm
2005 Mar 29
5
ACD queue question
I have a simple 4 person ACD queue using the AgentCallback function. No
matter what strategy I use, anytime someone calls into the queue
asterisk dials the agents in the order that they are listed in the
agents.conf file. This doesn't seem right to me, or am I wrong.
2004 Jul 14
5
ACD Issues
Alright, folks. I just deployed * into full production at my office.
We have around 50 7905's, 5 7940's, and a handful of soft clients. We
run a call center with around 15 agents. I also have a queue set up for
the receptionists so that they don't get bombarded with calls.
Everything seems to be working with a very few minor glitches.
I firmly believe that the few problems we are
2005 Dec 18
12
ACD with polycom ip phones
Hello,
Polycom ip soundpoint support ACD login/logout .
Can we configure asterisk with polycom ACD support?
Regards
Harry
___________________________________________________________________________
Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international.
T?l?chargez sur http://fr.messenger.yahoo.com
2004 Oct 01
1
Agent Login Problems
See comments below.
Henry Devito wrote:
> Here's the problem. When I call 555 to login, it asks for the agent
ID
> which I enter as 501, it asks for the password which I enter as 1234,
> then it asks for the extension I dial 501 It then says that extension
is
> not valid. What am I missing? Of course 501 is valid I can make and
> take calls from it now.
>
>
>
2010 Jun 22
6
Asterisk distribution for a Call Center
Dear all, I need to build a PBX based on Asterisk for a call center. I
have worked with raw Asterisk but it's hard to work for big
implementations think.
Also I have worked with Trixbox CE for a small bussines and it was
prette good, but I have not have many features like ACD. I know there
is another version called Trixbox PRO -specially Call Center edition-
that's not free but has got
2005 Jun 22
3
combining calls from 2 queues
We have 1 queue called helpdesk and are setting up a second one called isp.
The helpdesk queue is for internal support calls and isp for our ISP customer
calls. Both of these queues will be directed to the same agents (helpdesk
phone extensions).
We want to have the separate queues for tracking purposes but the queued calls
need to be ordered and answered as if there was only one queue. For
2004 Apr 14
1
ACD Functionality
I have a couple of real quick questions for ya'll. I am trying to setup
* in a test scenario to emulate my company's 20 agent ACD.
1) First, I am curious if anyone has any configs that they can throw up
on the wiki or just send via e-mail. I have a bit of it pieced together
and am able to make some very basic queued calls, but I am sure that
there are much smarter people out there
2004 Jan 13
4
inbound call routing problem
Skipped content of type multipart/alternative-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 2730 bytes
Desc: image001.gif
Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20040113/2fec80ee/attachment.gif
2001 May 31
1
Routing
Hello,
>From the docs, it seems that tinc handles routing itself. Do users need to
add any routing entries for tunnels at all?
Here is sample scenario. There are six gateways A, B, C, D, E, and F
connected using tinc. Each gateway is has a separate network attached to it
and the connections are as follows:
E<-->F
^
|
v
A <--> B <--> C <--> D
^ +
|
2009 Sep 10
2
ASR & ACD
Is there any program Asterisk users use to calculate ASR and ACD ??
Thanks for any comments.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm
2006 Jun 15
5
DUNDi Not Able to HandleComplexFailoverSituations
> -----Original Message-----
> From: Watkins, Bradley [mailto:Bradley.Watkins@compuware.com]
> Sent: Thursday, June 15, 2006 10:36 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] DUNDi Not Able to
> HandleComplexFailoverSituations
>
>
> Is it possible for you to explain in more detail the
> situation involved.
2004 Sep 14
1
Agents on zap channels must acknowledge calls even with ackcall=no
Hello,
I upgraded to cvs-head over the weekend and now agents that are logged
in on zap channels have to acknowledge ACD calls by pressing #, even
though I have
ackcall=no
in agents.conf. This doesn't seem to be happening to agents on SIP
phones, and it this is the first time I have had an agent logged in on
a Zap channel since the upgrade. Is there a new config param that I
am missing?
2008 Sep 08
2
Pointers to replace astdb
Hi listers,
We want to implement one call center with asterisk. The idea is it should be
scalable, with openser as an dispatcher and bunch of asterisk servers to do
ACD, Queues, Agents things... Easy to say :(
Look closely to the current asterisk, we do see some problem:
- SIP registrations was stored in astdb.
- And queue members also was stored in astdb.
- ...
asterisk was built as