Patrick Conroy
2004-Sep-14 12:16 UTC
[Asterisk-Users] Agents on zap channels must acknowledge calls even with ackcall=no
Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing? Thanks, Patrick
Patrick Conroy
2004-Sep-21 06:30 UTC
[Asterisk-Users] Agents on zap channels must acknowledge calls even with ackcall=no
I sent this message last week, but it looks like it didn't go through. So, if anyone receives this more than once, you have my sincere apologies. Hello, I upgraded to CVS-HEAD-09/10/04-19:07:18 over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing? Thanks, Patrick