similar to: Queues/Agents

Hi, If I do this in extensions.conf exten => 411,1,Dial(IAX2/hhandresen@iaxtel/18005558355@iaxtel,40,rS(10)) the line is cut of in 10 sec., thats fine, but in CDR I got dst as T, and not 411. How can I handle this so I still get kicked of after 10 sec., but get 411 as dst in my cdr ? -- mvh. Hans-Henrik Andresen

Hi, Have a problem in my extension.conf: I have: [sip] exten => _333.,1,wait,3 exten => _333.,2,Answer exten => _333.,3,AbsoluteTimeout,7 exten => _333.,4,Hangup I wanted to test if * is executing this dial plan by calling 3335254255 for example. The problem is as follow: It waits, it answers but it does not seems to see the Absolutetimeout: call goes forever. What's wrong? Am

If '#' is pressed during a call the CDR that is written at the end of the call contains '#' in the dst / destination field rather than the number that was originally called. How do I avoid losing that original number so that I can use the CDR for billing? I've tried not having a '#' target in extensions.conf and I've tried calling ResetCDR(w) in the

Hi all, I have a question regarding ACD for queues. What happens when I have 2 or more queues with same weight and each queue has a call in? How will it decide which call will be routed to the next available agent? Will it take the call with the longest waiting time in queue? If not how would I do this? Also can someone point me to resources for making a single queue with customer calls

Hello Team, Can you help me on this? I have attached here the queue logs of my asterisk. I've searching a parser for this. I do not know what are the meaning of that logs. Thank you so much. Your response is highly appreciated. Regards, Cristina -------------- next part -------------- An HTML attachment was scrubbed... URL:

hi i am integrating asterisk whit an open source CRM or maybe i am integrating an open source crm whit asterisk any way the CRM is vtiger, (www.vtiger.com) i need an opensource queue log parser to put inside the crm agent statics. i need any parser i can port it to php or to java if you don't know any parser maybe you can send me a link or a pdf whit info on how to parse the log. Thanks David

What third party programs are available for parsing the queue_log file and CDR file? I know about XC-AST, but management would prefer a php based solution. What have other admins done to retrieve detailed call information about the queue system? Anyone develop their own that they don't mind sharing? --johann

hi, is it possible connect call to queue to specified agent? like Mr. Neo called helpdesk queue, call picked by agent Smith Mr. Neo is calling again and i want connect him with agent Smith -- --------------------------------------- Marek Cervenka =======================================

Hi, How can I pass the following data to te queuelog via ami?? Agent,data. ?? I'm doing this: Action: QueueLog\r\nQueue: queueprueba\r\nEvent: Login\r\n\r\n And thath works fine getting the log with the event but I cant find how to pass the agent and data parameters Any idea? Thnks -------------- next part -------------- An HTML attachment was scrubbed...

greetings - I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot understand what the difference between a queue member and queue agent is. Gurus, can you please explain this? When - for example - should I use "AddQueueMember" application and when should I use "AgentLogin" ? Respectfully Constantine

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

Hi, I just wanted to point out that I have added a patch to Bug #1420 (http://bugs.digium.com/bug_view_page.php?bug_id=0001420), which adds Manager Events and Queue Log records for the AgentCallbackLogin application. Since the Bug Summary starts with "[Request]" and the Severity is "Trivial", both of which I can't change, this patch might be easy to overlook. Would

For all you AMP users: Why the heck is there no area in AMP to manage agents? I see you can add static agents under the queue settings, but there is no area to assign dynamic agents. Is every extension (or user) considered a dynamic agent? Is it setup up such that, as default, every extension is considered a dynamic agent that can log into any queue? (Yes, I realize you can add a password to

On 12/05/2018 05:00 PM, Antony Stone wrote: > On Wednesday 05 December 2018 at 15:31:38, hw wrote: >> I don't see a table for that. > > You need to create that for yourself. > > Asterisk can write to database tables, but doesn't help you set them up, for > reasons I can't comment on. How do I know what the schema needs to be? Does anybody have a scheme for

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi All I have a problem with queues that I have been trying to solve for many months - the customer has now picked back up onto this and wanting a solution - any guidance, ideas or solutions welcome. This is the situation :- We have a number of agents in a ringall group, a call joins the queue and all handsets ring - great. An agent answers and handles the call - great. The call

Question for users of Agents and Queue. In our queue.conf file we have entries for both agents and some devices. We do this so that some dual pupose dispatchers can also take a call if they have a spare moment. We went live with a dispatch client over the weekend a number of issues came up the most pressing is that when a call comes to a member of the queue that is a device as opposed to an

Hi, I'm confused with agents and queues in Asterisk. If I use AddQueueMember() then "show queues" shows the agents that I have logged into the queue... however the agent ID has to be the extension the agent is sitting at ... kinda useless for stats tracking. If I use AgentCallbackLogin() then "show queues" shows no agents logged in, but it works and "show

Hello folks, I have a litle problem here, i did not run into this problem yet, but it will be in the future! Let think! I have 8 agents, 2 of them speak english and Portuguese. Now i have many clients most of them speaking english... And we send all users to the queue app. Now lets thinks all Agents are ocupied, and have 6 other english speakers at waiting line end now one portuguese speaker

We use agents and queues, with CVS HEAD. I've read up on realtime queues and queue members, (and actually understand it!) but there is no reference to agents. Is it possible to have realtime agents as well ? Julian.