search for: queue_prio

Has anyone tried to use this? I have: exten => 2944000,1,Queue(some_q) exten => 2944000,2,Set(QUEUE_PRIO=10) exten => 2944000,3,Queue(some_q) When the user enters the queue again, they are being put at the back of the queue. It seems this new variable does not work. Doug.

Hi, does QUEUE_PRIO work the Queues and Asterisk 1.6.2? I've found some documentation on Google but it looks like it's old Asterisk and not current. Thanks Lee -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/2010120...

...353,1,Goto(callcenter,100,1) exten => 022956388,1,Goto(callcenter,100,1) exten => 022956355,1,Goto(callcenter,101,1) exten => s,1,Goto(go_to_pbx,200,1) [callcenter] exten => 100,1,Answer exten => 100,2,SetMusicOnHold(default) exten => 100,3,DigitTimeout,5 exten => 100,4,SetVar(QUEUE_PRIO=5) exten => 100,5,Background(welcome) exten => 100,6,Queue(hotline) ;VoIP Phones exten => 101,1,Answer exten => 101,2,SetMusicOnHold(default) exten => 101,3,DigitTimeout,5 exten => 101,4,SetVar(QUEUE_PRIO=10) exten => 101,5,Background(welcome_privilege) exten => 101,6,Queu...

...: 0:08, prio: 5) The reported holdtime to the caller is 3 minutes! The wait time of caller number 1, instead of the 9 minutes holdtime of caller number 6. This is a realtime Queue on 1.6.2.13. Also can the priority be changed dynamically (using AMI)? For now I'm using: exten => s,n,Set(QUEUE_PRIO=5) exten => s,n,Queue(test,twrC,,,900) exten => s,n,Set(QUEUE_PRIO=15) exten => s,n,Queue(test,twr,,,3600) some callers and exten => s,n,Set(QUEUE_PRIO=10) exten => s,n,Queue(test,twr,,,3600) for all others. Changing the the priority dynamically depending on context and wa...

...im McKee Sent: Thursday, September 30, 2004 8:45 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup extensions.conf: ; ; Standard Tech Support Calls exten => 1590,1,Answer exten => 1590,2,Wait(1) exten => 1590,3,SetVar(QUEUE_PRIO=0) exten => 1590,4,Queue(nocc|t||) exten => 1590,5,Playback(sdnglobal/no1avail-leavevm) exten => 1590,6,Voicemail(s1500) exten => 1590,7,Wait(1) exten => 1590,8,Hangup ; Network Down Emergency Queue exten => 1501,1,Answer exten => 1501,2,Wait(1) exten => 1501,3,SetVar(QU...

...[remote] exten => s,1,Monitor(,${UNIQUEID},m) exten => s,2,DigitTimeout,5 exten => s,3,ResponseTimeout,10 exten => s,4,SetMusicOnHold,default exten => s,5,Answer exten => s,6,Background(local/Thanks_for_calling) exten => s,7,Background(this-call-may-be) exten => s,8,SetVar(QUEUE_PRIO=1) exten => s,9,SetVar(QUEUE_PRIO=$[${QUEUE_PRIO} + 1]) exten => s,10,Queue(queue,tn,,,1800) so I looked at various things. First, I looked at the recorded file (monitor in step 1) and realised I did indeed answer the call, almost immediately, and spoke at length with a customer. So, I loo...

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

...:10) exten => 1,5,Goto(1,10) exten => 1,6,BackGround(nighttime-greeting) exten => 1,7,Goto(4,1) exten => 1,8,BackGround(holiday-greeting) exten => 1,9,Goto(4,1) exten => 1,10,BackGround(tech-menu) exten => 1,1,Playback(cpub-support) exten => 1,2,Hangup exten => 2,1,SetVar(QUEUE_PRIO=10) exten => 2,2,Queue(tech) exten => 3,1,SetVar(QUEUE_PRIO=5) exten => 3,2,Queue(tech) exten => 4,1,Hangup exten => 2,1,Wait,1 exten => 2,2,SetCallerID(TimeIPS) exten => 2,3,AGI(openclose.agi) exten => 2,4,GotoIf($[${STATUS} = closed]?7:5) exten => 2,5,GotoIf($[${STAT...

...a call not at the end of the queue but anywhere in the queue, according to the call's priority. Now you can have just one queue servicing all the calls (more important and less important) with the right order. The priority of a call entering a queue is determined by a special channel variable, QUEUE_PRIO. Higher values of this variable mean higher priority. By not setting this variable, all calls have the same priority, 0, by default (FIFO). E.g. ; Important clients exten => 111,1,Playback(welcome) exten => 111,2,SetVar(QUEUE_PRIO=10) exten => 111,3,Queue(support) ; Less important client...

...f deadair. The call comes in, but the agents say they don't hear anybody on the other side. Server B looks like this (extensions.conf): [test] exten => 12345,1,Set(CALLERID(num)=${CALLERID(num)}) exten => 12345,n,Set(CALLERID(name)="PayMaker") exten => 12345,n,Set(QUEUE_PRIO=5) exten => 12345,n,Goto(collections,100,1) [collections] exten=> 100,1,Answer exten=> 100,n,Verbose(CID: ${CALLERID(num)}) exten=> 100,n,Ringing exten=> 100,n,Wait(2) exten=> 100,n,Queue(collections|Tt|0) exten=> 100,n,Voicemail(100,u) exten=> 100,n,Hangup A...

Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues. queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could

Hi, I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Sometimes when we have people waiting in the queue and new agents are connected to handle the load the first call that is handled is not the one which is already waiting for 4min, but the new one which has just arrived. However this doesn't happens everytimes Is it normal ? regards, benoit

hi everybody, Recently,I did a stress test use asterisk . when I concurrent 100 calls to the queue , i found the waiter need very a long time can listen to the music,about 40s and this time, there are about 30 waiters in the queue. everybody can tell me this reasons.whether the queue's ability is limit or the music on hold concurrent is limit . Thanks in advace! -- Best regards!

...have the | delimiter working, [Jun 9 23:20:54] DEBUG[11744]: pbx.c:3122 pbx_extension_helper: Launching 'Queue' -- Executing [01 at Queues:4] Queue("SIP/PL1999-00000003", "queue_1||||30") in new stack [Jun 9 23:20:54] DEBUG[11744]: app_queue.c:4804 queue_exec: NO QUEUE_PRIO variable found. Using default. [Jun 9 23:20:54] DEBUG[11744]: app_queue.c:4841 queue_exec: queue: queue_1||||30, options: (null), url: (null), announce: (null), expires: 0, priority: 0 [Jun 9 23:20:54] WARNING[11744]: app_queue.c:4853 queue_exec: Unable to join queue 'queue_1||||30' It s...

We have a queue monitoring application running so we can see the caller ID of callers in a queue. If we see a VIP in the queue, is there any method to force that call to be first in line? If there's a softphone, or queue managing application already written that does this, I'd love to know.

hello all, i have two asterisk server for call transfer and one more asterisk server for agent login(server_X) where agent take the call. server_A and server_B server_A is connected with pri and configure with 60 channel for call transfer into server_X server_B is connected with pri and configure with 30 channel for call transfer into server_X my query is that some time two call originate same

I am wondering how many and how often manager connections can be setup and torn down reasonably. here is the scenerio... I have 10 to 20 agents on two queues one with priority over the other I changed this the day before I also implemented a php program that runs every 8 seconds on an automatic refresh It establishes a connection to asterisk and runs a mysql query to update the database

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are