We have a queue monitoring application running so we can see the caller ID of callers in a queue. If we see a VIP in the queue, is there any method to force that call to be first in line? If there's a softphone, or queue managing application already written that does this, I'd love to know.
What you usually do is to transfer the call to a second VIP queue. This can be done in the free version of our QM or I'm sure there are other products as well :) 2014-06-13 20:15 GMT+02:00 Adam Moffett <adamlists at plexicomm.net>:> We have a queue monitoring application running so we can see the caller ID > of callers in a queue. If we see a VIP in the queue, is there any method to > force that call to be first in line? If there's a softphone, or queue > managing application already written that does this, I'd love to know. > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-- Loway - home of QueueMetrics - http://queuemetrics.com Try the WombatDialer auto-dialer @ http://wombatdialer.com
You should check ${QUEUE_PRIO} channel variable. Before sending the call to
the queue set this variable for VIP callers, identified by CallerID.
We've made this for several of our customers by querying Elastix
AdressBook, MySQL database or custom CRMs (through HTTP requests).
HTH,
Ioan
www.modulo.ro
On Fri, Jun 13, 2014 at 9:15 PM, Adam Moffett <adamlists at plexicomm.net>
wrote:
> We have a queue monitoring application running so we can see the caller ID
> of callers in a queue. If we see a VIP in the queue, is there any method
> to force that call to be first in line? If there's a softphone, or
queue
> managing application already written that does this, I'd love to know.
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
> http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-users
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