asterisk users - Sep 2010 - Queue member status not changing

I have an Asterisk 1.6.0.28 system, with a queue called 'marketing'. 
Everything appears normal, but the status of the members never changes from
'not in use', even if they are being rang or are in a call.

Members are added like so:

queue add member SIP/1406 to marketing penalty 0 as SIP/1406 state_interface
SIP/1406

And they are present as a hint:

exten => 1406,hint,Custom:1406

(I've done exten => 1406,hint,SIP/1406 but that doesn't seem to make
a difference.)  DEVICE_STATE is being set all through the rest of the dialplan,
and is currently working fine for busy lamp notifications (desksets are Polycom
550s) and the like.  I can even call the queue and see the call ringing, but the
set being rung doesn't register it...

marketing has 1 calls (max unlimited) in 'leastrecent' strategy (4s
holdtime), W:0, C:10, A:1, SL:0.0% within 0s
   Members:
      SIP/1406 (dynamic) (Not in use) has taken no calls yet
   Callers:
      1. SIP/1405-00000482 (wait: 0:04, prio: 0)

And after answering it, it will still show no calls happening - this is it,
while a call was happening.

marketing has 0 calls (max unlimited) in 'leastrecent' strategy (4s
holdtime), W:0, C:9, A:1, SL:0.0% within 0s
   Members:
      SIP/1406 (dynamic) (Not in use) has taken 1 calls (last was 7 secs ago)
   No Callers

Call count and time from last call does update after the call terminates.  Is
there some trick to get calls in a Queue to show status that I missed?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Justin
Sherrill
Sent: Wednesday, September 15, 2010 2:32 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Queue member status not changing

I have an Asterisk 1.6.0.28 system, with a queue called 'marketing'.
Everything appears normal, but the status of the members never changes from
'not in use', even if they are being rang or are in a call.  

Members are added like so:

queue add member SIP/1406 to marketing penalty 0 as SIP/1406 state_interface
SIP/1406

And they are present as a hint:

exten => 1406,hint,Custom:1406

(I've done exten => 1406,hint,SIP/1406 but that doesn't seem to make
a
difference.)  DEVICE_STATE is being set all through the rest of the
dialplan, and is currently working fine for busy lamp notifications
(desksets are Polycom 550s) and the like.  I can even call the queue and see
the call ringing, but the set being rung doesn't register it...

marketing has 1 calls (max unlimited) in 'leastrecent' strategy (4s
holdtime), W:0, C:10, A:1, SL:0.0% within 0s
   Members:
      SIP/1406 (dynamic) (Not in use) has taken no calls yet
   Callers:
      1. SIP/1405-00000482 (wait: 0:04, prio: 0)

And after answering it, it will still show no calls happening - this is it,
while a call was happening.

marketing has 0 calls (max unlimited) in 'leastrecent' strategy (4s
holdtime), W:0, C:9, A:1, SL:0.0% within 0s
   Members:
      SIP/1406 (dynamic) (Not in use) has taken 1 calls (last was 7 secs
ago)
   No Callers

Call count and time from last call does update after the call terminates.
Is there some trick to get calls in a Queue to show status that I missed?

2 things to check
1. core show hints will tell you If the hint is proper and present
2. call-limit (or something that replaced it).