Nut upsuser - Oct 2006 - Problems with newhidups and Smart-UPS 750

Hello,

I encountered a problem with my APC Smart-UPS 750, connected via USB, using
newhidups.
Without any reason, nut/upsmon shut down my PC:
>>>
Oct 13 12:57:08 echo kernel: usb 2-9.1.1: usbfs: USBDEVFS_CONTROL failed cmd
newhidups rqt 161 rq 1 len 8 ret -71
Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost on battery
Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost battery is low
Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost battery needs to be
replaced
Oct 13 12:57:12 echo upsd[5056]: Client monmaster@127.0.0.1 set FSD on UPS
[smart750]
Oct 13 12:57:12 echo upsmon[5060]: Executing automatic power-fail shutdown
Oct 13 12:57:12 echo upsmon[5060]: Auto logout and shutdown proceeding
Oct 13 12:57:17 echo upsd[5056]: Host 127.0.0.1 disconnected (read failure)
Oct 13 12:57:17 echo shutdown[14003]: shutting down for system halt
Oct 13 12:57:17 echo init: Switching to runlevel: 0
>>>
The UPS wasn't on battery, the battery wasn't low either, nor needing to
be replaced, it's not even a year old.
(I was in the same room at that time and the UPS didn't beep a single time).

It's connected via two in-line-USB hubs, maybe that could be a
reason?
>>>
hub 2-9:1.0: USB hub found
hub 2-9:1.0: 4 ports detected
usb 2-9.1: new high speed USB device using ehci_hcd and address 5
hub 2-9.1:1.0: USB hub found
hub 2-9.1:1.0: 4 ports detected
usb 2-9.1.1: new low speed USB device using ehci_hcd and address 6
hiddev96: USB HID v1.10 Device [American Power Conversion Smart-UPS 750
FW:651.12.I USB FW:4.2] on usb-0000:00:02.1-9.1.1
>>>
Config:
>>>
echo:/etc/nut# cat ups.conf
[smart750]
driver = newhidups
port = /dev/usb/hiddev0
>>>
upsc Output:
>>>
echo:~# upsc smart750@localhost
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 50
battery.mfr.date: 2005/11/25
battery.runtime: 900
battery.runtime.low: 120
battery.temperature: 33
battery.type: PbAc
battery.voltage: 27.3
battery.voltage.nominal: 24.0
driver.name: newhidups
driver.parameter.port: /dev/usb/hiddev0
driver.version: 2.0.4
driver.version.data: APC/CyberPower HID 0.9
driver.version.internal: 0.28
input.voltage: 228.9
output.voltage: 227.5
output.voltage.target.line: 230.0
ups.beeper.status: enabled
ups.delay.shutdown: -1
ups.firmware: 651.12.I
ups.firmware.aux: 4.2
ups.load: 53.3
ups.mfr: American Power Conversion
ups.mfr.date: 2005/11/25
ups.model: Smart-UPS 750
ups.serial: QS0548341065
ups.status: OL
ups.test.result: No test initiated
>>>
That machine's running Linux Kernel version 2.6.15, on a Gigabyte NForce4
M/B, A64 X2 3800+.

Any ideas?

I thought of connecting it with a serial cable, maybe that's more stable?

Thank you,
Jan
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Strange. Is the problem reproducible? I have never seen it before. 

You might try the Development version of NUT from SVN (see
http://www.networkupstools.org/source.html under "Development tree").
There has been quite a lot of work on the newhidups driver since
2.0.4. 

-- Peter

Jan Zuchhold wrote:
> Hello,
> 
> I encountered a problem with my APC Smart-UPS 750, connected via USB, using
newhidups.
> Without any reason, nut/upsmon shut down my PC:
> 
> >>>
> Oct 13 12:57:08 echo kernel: usb 2-9.1.1: usbfs: USBDEVFS_CONTROL failed
cmd newhidups rqt 161 rq 1 len 8 ret -71
> Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost on battery
> Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost battery is low
> Oct 13 12:57:12 echo upsmon[5060]: UPS smart750@localhost battery needs to
be replaced
> Oct 13 12:57:12 echo upsd[5056]: Client monmaster@127.0.0.1 set FSD on UPS
[smart750]
> Oct 13 12:57:12 echo upsmon[5060]: Executing automatic power-fail shutdown
> Oct 13 12:57:12 echo upsmon[5060]: Auto logout and shutdown proceeding
> Oct 13 12:57:17 echo upsd[5056]: Host 127.0.0.1 disconnected (read failure)
> Oct 13 12:57:17 echo shutdown[14003]: shutting down for system halt
> Oct 13 12:57:17 echo init: Switching to runlevel: 0
> >>>
> 
> The UPS wasn't on battery, the battery wasn't low either, nor
needing to be replaced, it's not even a year old.
> (I was in the same room at that time and the UPS didn't beep a single
time).
> 
> It's connected via two in-line-USB hubs, maybe that could be a reason?
> >>>
> hub 2-9:1.0: USB hub found
> hub 2-9:1.0: 4 ports detected
> usb 2-9.1: new high speed USB device using ehci_hcd and address 5
> hub 2-9.1:1.0: USB hub found
> hub 2-9.1:1.0: 4 ports detected
> usb 2-9.1.1: new low speed USB device using ehci_hcd and address 6
> hiddev96: USB HID v1.10 Device [American Power Conversion Smart-UPS 750
FW:651.12.I USB FW:4.2] on usb-0000:00:02.1-9.1.1
> >>>
> 
> Config:
> >>>
> echo:/etc/nut# cat ups.conf
> [smart750]
> driver = newhidups
> port = /dev/usb/hiddev0
> >>>
> 
> upsc Output:
> >>>
> echo:~# upsc smart750@localhost
> battery.charge: 100
> battery.charge.low: 10
> battery.charge.warning: 50
> battery.mfr.date: 2005/11/25
> battery.runtime: 900
> battery.runtime.low: 120
> battery.temperature: 33
> battery.type: PbAc
> battery.voltage: 27.3
> battery.voltage.nominal: 24.0
> driver.name: newhidups
> driver.parameter.port: /dev/usb/hiddev0
> driver.version: 2.0.4
> driver.version.data: APC/CyberPower HID 0.9
> driver.version.internal: 0.28
> input.voltage: 228.9
> output.voltage: 227.5
> output.voltage.target.line: 230.0
> ups.beeper.status: enabled
> ups.delay.shutdown: -1
> ups.firmware: 651.12.I
> ups.firmware.aux: 4.2
> ups.load: 53.3
> ups.mfr: American Power Conversion
> ups.mfr.date: 2005/11/25
> ups.model: Smart-UPS 750
> ups.serial: QS0548341065
> ups.status: OL
> ups.test.result: No test initiated
> >>>
> 
> That machine's running Linux Kernel version 2.6.15, on a Gigabyte
NForce4 M/B, A64 X2 3800+.
> 
> Any ideas?
> 
> I thought of connecting it with a serial cable, maybe that's more
stable?
> 
> Thank you,
> Jan