Hi, Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much. junji aisalen.wordpress.com Linux Registered User #253162 CentOS User Send instant messages to your online friends http://uk.messenger.yahoo.com
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:> > Last year, I tried to installed and evaluate the following OSS web > base trouble ticketing system. This is for me to track history on > our IT related issues. Those that I tried are the PHP Ticket, > DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, > PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top > picks. I have problem installing OTRS the last time, so I am unable > to evaluate that but will try later. The problem with PMOS is that > the developer want to give up the project last time I checked. Aside > from the mentioned above, can you suggest others that are better. > Any advice from other experiences please. Thank you very much.Take a look at Request Tracker http://bestpractical.com/rt/ Active support and an active user community.
Jun Salen wrote:> Hi, > > Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues.... Aside from the mentioned above, can you suggest others that are better. ...FlySpray is a 'bug tracking system' intended for software development, but quite ammendable to being used as a trouble ticket system. web based, written in php, and uses a postgres or mysql database. email and/or jabber notifications. tasks/tickets can be assigned and reassigned, and keep a detailed history. http://flyspray.org/ you could use its 'categories' field to enumerate your systems and software that you're dealing with. Categories can have nested subcategories which are specific to them (for instance, standard request ticket types). (sub)categories can have owners who get the default notifications.
>> Take a look at Request Tracker >> http://bestpractical.com/rt/ >> >> Active support and an active user community. >>>and run it on Centos 5 or use the updated LAMP packages in the centos >plus repository if you are running Centos 4.I try to used this also last year but I found it complicated to use. If possible, I want my user to find it easy to use. After searching thelist archives, I found suggestion on using EXO PHPDesk and it looks good. I will try to install it later and check. Thanks, junji aisalen.wordpress.com Linux Registered User #253162 CentOS User Send instant messages to your online friends http://uk.messenger.yahoo.com
Jun Salen wrote:> Last year, I tried to installed and evaluate the following OSS web base > trouble ticketing system. This is for me to track history on our IT > related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix > Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. > From those, PMOS and eTicket are my top picks. I have problem installing > OTRS the last time, so I am unable to evaluate that but will try later. > The problem with PMOS is that the developer want to give up the project > last time I checked. Aside from the mentioned above, can you suggest > others that are better. Any advice from other experiences please. Thank > you very much.Have you looked at trac? I find it is an excellent bit of software. Jeremy -- Jeremy Sanders <jss at ast.cam.ac.uk> http://www-xray.ast.cam.ac.uk/~jss/ X-Ray Group, Institute of Astronomy, University of Cambridge, UK. Public Key Server PGP Key ID: E1AAE053
>I found this on Exo; >http://www.vulnerabilityscanning.com/Exo-PHPDesk-id-Parameter-SQL-Injection-Vulnerabili-Test_24267.htm >I don't see a version or a date to check up on it.Thanks for the info Scott. I will take those into consideration. junji aisalen.wordpress.com Linux Registered User #253162 CentOS User Send instant messages to your online friends http://uk.messenger.yahoo.com
Jun Salen wrote:> Hi, > > Last year, I tried to installed and evaluate the following OSS web base trouble ticketing system. This is for me to track history on our IT related issues. Those that I tried are the PHP Ticket, DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top picks. I have problem installing OTRS the last time, so I am unable to evaluate that but will try later. The problem with PMOS is that the developer want to give up the project last time I checked. Aside from the mentioned above, can you suggest others that are better. Any advice from other experiences please. Thank you very much. > > > junji > aisalen.wordpress.com > Linux > Registered > User > #253162 > CentOS > UserI would like to recommend a piece of software known as GLPI ... when used in conjunction with OCSng, it will track all hardware and software installed on each machine, which users use which machines, etc. It also can use ADS or LDAP for authentication, and there is the ability to create FAQs that users can search. So, the combination can be used as a software/hardware inventory program and trouble ticket system. http://glpi-project.org/?lang=en http://www.ocsinventory-ng.org/ Thanks, Johnny Hughes -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 252 bytes Desc: OpenPGP digital signature URL: <http://lists.centos.org/pipermail/centos/attachments/20080207/4ca7b593/attachment.sig>
Johnny Hughes ha scritto:> > I would like to recommend a piece of software known as GLPI ... when > used in conjunction with OCSng, it will track all hardware and software > installed on each machine, which users use which machines, etc. > > It also can use ADS or LDAP for authentication, and there is the ability > to create FAQs that users can search. > > So, the combination can be used as a software/hardware inventory program > and trouble ticket system. > > http://glpi-project.org/?lang=en > > http://www.ocsinventory-ng.org/ > > Thanks, > Johnny Hughes >Does someone has an rpm version? I did some tests on OCS-ng, but everything broke on the upgrade of the test pc... TIA Lorenzo Quatrini
I'd just like to second Johnny's recommendation for GLPI - we've been using it in house for about 8 months for ticketing and inventory. Nigel Kendrick IT Associate Pet Doctors Ltd
I'm setting up a Apache cluster. All my web servers are on a private network. I would like to have 2 load balancers (1 connection to private network, 1 connection to the public network) setting in front of them directing traffic. They need to be session aware. My goal is to route all traffic through the load balancers and not allow anyone to directly hit the web servers. I've looked at Piranha and am having trouble with the configs. I'm also looking at HAProxy/Heartbeat. Does anyone have any success stories they can share and what type of load balancers they've used? All this needs to run on CentOS and be OpenSource. Thanks, TR
>I would like to recommend a piece of software known as GLPI ... when >used in conjunction with OCSng, it will track all hardware and software >installed on each machine, which users use which machines, etc. > >It also can use ADS or LDAP for authentication, and there is the ability >to create FAQs that users can search. > >So, the combination can be used as a software/hardware inventory program >and trouble ticket system. > >http://glpi-project.org/?lang=en > >http://www.ocsinventory-ng.org/ > >Thanks, >Johnny HughesThanks Johnny. I already visit the site and check the screenshots. Looks promising, I will try to test it my test server. Ocsinventory-ng seems also very useful to me for my inventory need. Thank you very much. junji aisalen.wordpress.com Linux Registered User #253162 CentOS User Send instant messages to your online friends http://uk.messenger.yahoo.com