similar to: Queue wrapuptime and active calls

Hello! I wonder what the default context that the Queue application uses to call extensions. If there is a possibility to change this into a context created by me possible? Would you like to get this load value to variables before calling the extension. tks, Eduardo -------------- next part -------------- An HTML attachment was scrubbed... URL:

Guys, I have a problem. I have a queue on asterisk 1.8 that members are added dynamically via the AMI QueueAdd. When you run the CLI a "reload app_queue.so" all members who were in the queue disappear. This is a bug or some parameter that I do not know? Would have another way to do the reload queue without any risk to members who are already in it? tks Ed -------------- next part

Hello, The call center I manage previously had almost all calls entering a single queue. In order to differentiate the calls to the techs we set the callerid name based on the caller id number offered to us. Basically, it was a gosubif the callerid number matches this, and in the sub we set the callerid name to a certain value. We've been slowly moving some clients into separate queues

Hi list, I'd like to have the callers to listen to the advertisement (music on hold) before the agents answer them. So, I have wrapuptime=10 in queue.conf, but the call still goes straight to the agents without delay. Here's my queue.conf: [general] persistentmembers = yes [738] musiconhold = empty ;musiconhold = default ;announce = q-738 ;strategy = ringall strategy = rrmemory

Hello, working in a call center where we set up a structure in asterisk. When my voip reaches 150 calls are with bad quality. We do not transcode codec. What I realized using the top command server (CentOS) processing is too high for the asterisk. But the general processor server is down. Would any limitation of Asterisk to use more hardware resources? tks Eduardo -------------- next part

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

hello list, i have problem when i am useing wrapuptime with agents.conf my agents.conf looks like this [agents] autologoff=15 musiconhold => default wrapuptime=50000 group=1 agent => 1001,4321,Mark Spencer recordagentcalls=yes my aim is every call needs have wrapuptime of 5000 ms but when ever a call comes its directly connecting not wating any more. your views will be highly

people I have a running Asterisk 1.8.28 in great Dell server with two xeon processors and 16gb of ram and HD SAS 15k (Raid 1). This server is recording all calls (placed to record the audio in a ram disk), the entire CDR goes straight to MySQL by cdr_mysql.so. Each call runs some validation and AGI's have an auto dialer system that generates calls over the manager. Calls originate and

I have a question about global variables. Is it possible to somehow keep global variables unset via Dial Plan even Restarting asterisk? tks Eduardo -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130710/4df721b7/attachment.htm>

I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But

Good afternoon, I have a server still using Asterisk 1.4.44, it has not been done migrating to a more updated. My problem is in AgentCallBackLogin. When many people (more than 100) try to run it at the same time, the application simply hangs or is extremely slow. It takes anywhere from four minutes just to ask for the password of the agent. I thought I might be missing hardware, but both the CPU

Dear all on a debian amd64 i've installed (from source) asterisk 1.4.30 On the system we have in average 50 concurrent calls in queue and 40 sip members. I'm experiencing an apparently random problem: sometimes some users receive 2 calls from asterisk, apparently ignoring the ringinuse=no settings. It appears on users that are members of many queues As you can see from the log, the

Hi, I want to setup a pause/break between calls coming from a queue to an agent. If an agent is logged in only in one queue the wrapuptime parameter works. But what can I do if the same agent is in more then one queue? I found no parameter to configure a pause after a (incomeing) call and the next call (asterisk CVS-HEAD-04 / polycom ip500 sip phones) thanks a lot for help ciao, morel

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

I posted this over in asterisk-dev, realized I probably should have put it here. Hi there, We?ve been having a strange issue with a customer?s queues where a queued call will ring an available agent, agent answers, then a second or two later the agent is offered a second call which they cannot answer, since they?re already speaking with a client. This in turn causes a few issues: - Agent stats

Hi, We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian Sarge) and the behaviour of our Call Centre queues has changed slightly. Before the upgrade, when a caller was waiting in the queue, the estimated hold time was announced as expected ("estimated hold time is less than 2 minutes ..."). Now the caller gets an announcement of their sequence in the queue

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi all, I have 2 question. I have a call center queue with 5 agent; the following are the configuration files: *queue.conf* [name_of_queue] musicclass = default announce = queue-name_of_queue strategy = ringall servicelevel = 60 context = callcenter timeout = 60 retry = 5 wrapuptime=15 autopause=no maxlen = 0 announce-frequency = 60 periodic-announce-frequency=30 announce-holdtime = yes

Hi @ all, in the reason on having some agents logged in in more than one queues I need to get the state if an Agent goes in Postprocessing State to do this for this Agent in all other Queues he is logged on. For this I tried to catch this Event above the AMI. But there is never thrown the QueueMemberPaused or AgentComplete Event and in all the QueueMemberStatus Events the Agent never has the

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>