asterisk users - Oct 2012 - How to remove the call waiting tone without disabling callwaiting?

Hi,
The call waiting tone is very annoying (you hear nothing while it plays 
the beep). I need callwaiting because of the queues (the phone has to 
ring as soon as you hangup) but I want to remove the beep on my dahdi 
channels, how can I do?

Thanks,
Niccol?
-- 
http://www.linuxsystems.it

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Niccol? Belli
Sent: Monday, October 01, 2012 10:04 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

Hi,
The call waiting tone is very annoying (you hear nothing while it plays the
beep). I need callwaiting because of the queues (the phone has to ring as
soon as you hangup) but I want to remove the beep on my dahdi channels, how
can I do?

Thanks,
Niccol?

I would start here
http://www.voip-info.org/wiki/view/Asterisk+indications+default

You could change the tone to something less annoying or just inaudible.

Il 01/10/2012 17:12, Danny Nicholas ha scritto:
>
> I would start here
> http://www.voip-info.org/wiki/view/Asterisk+indications+default
>
> You could change the tone to something less annoying or just inaudible.
Does it affect dahdi channels? If I recall correctly the dahdi tones are 
hardcoded/placed elsewhere.

Thanks,
Niccol?
-- 
http://www.linuxsystems.it

Maybe /etc/asterisk/chan_dahdi.conf	

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Niccol? Belli
Sent: Monday, October 01, 2012 10:40 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

Il 01/10/2012 17:12, Danny Nicholas ha scritto:
>
> I would start here
> http://www.voip-info.org/wiki/view/Asterisk+indications+default
>
> You could change the tone to something less annoying or just inaudible.
Does it affect dahdi channels? If I recall correctly the dahdi tones are
hardcoded/placed elsewhere.

Thanks,
Niccol?
--
http://www.linuxsystems.it

--
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Il 01/10/2012 17:47, Danny Nicholas ha scritto:
> Maybe /etc/asterisk/chan_dahdi.conf
No, the only option here is to enable/disable callwaiting.

Cheers,
Niccol?
-- 
http://www.linuxsystems.it

Is it hardcoded in zonedata.c, am I right?
-- 
http://www.linuxsystems.it

This is probably a dumb question, but your country/zone is set to "it"
(installs as "us" by default)?

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Niccol? Belli
Sent: Monday, October 01, 2012 12:46 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to remove the call waiting tone without
disabling callwaiting?

I modified the Italian zone in zonedata.c from

{ DAHDI_TONE_CALLWAIT, "425/400,0/100,425/250,0/100,425/150,0/14000"
}, to {
DAHDI_TONE_CALLWAIT, "0/140000" },

but I can still hear the damn beep :(

I even rebooted the pc, suggestions?

Niccol?
--
http://www.linuxsystems.it

--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to
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Il 01/10/2012 20:08, Danny Nicholas ha scritto:
> This is probably a dumb question, but your country/zone is set to
"it"
> (installs as "us" by default)?
Obviously :)

Anyway I think I found where the fucking bastard is hardcoded: 
chan_dahdi.c in asterisk :)

I will change

#define CALLWAITING_REPEAT_SAMPLES              ((10000 * 8) / 
READ_SIZE) /*!< 10,000 ms */
to
#define CALLWAITING_REPEAT_SAMPLES              ((40000 * 8) / 
READ_SIZE) /*!< 40,000 ms */

Niccol?
-- 
http://www.linuxsystems.it

A long shot but how about 'campon' a queue, available on most old phones
systems but not asterisk.

Well maybe will still apply
https://issues.asterisk.org/jira/browse/ASTERISK-460
 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com 
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
> Niccol? Belli
> Sent: Tuesday, 2 October 2012 4:04 a.m.
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] How to remove the call waiting tone 
> without disabling callwaiting?
> 
> Hi,
> The call waiting tone is very annoying (you hear nothing 
> while it plays the beep). I need callwaiting because of the 
> queues (the phone has to ring as soon as you hangup) but I 
> want to remove the beep on my dahdi channels, how can I do?
> 
> Thanks,
> Niccol?
> --
> http://www.linuxsystems.it
> 
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by 
> http://www.api-digital.com -- New to Asterisk? Join us for a 
> live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users

On Mon, Oct 1, 2012 at 10:03 AM, Niccol? Belli <darkbasic at
linuxsystems.it>wrote:
> Hi,
> The call waiting tone is very annoying (you hear nothing while it plays
> the beep). I need callwaiting because of the queues (the phone has to ring
> as soon as you hangup) but I want to remove the beep on my dahdi channels,
> how can I do?
>
> Thanks,
> Niccol?
> --
> http://www.linuxsystems.it


Niccolo,

This is what I did for one of my clients.  They had a very busy queue, and
were getting annoyed with the Call Waiting beeps.  To resolve this, we
changed the method for contacting the agents to Local Channels.  The local
channel would then do a check (using the GROUP() function) and see if it
was already in a call or not, and if it was, it would delay sending the
call to that agent.  It would then try again after a certain amount of time
had passed.

The agents are added to the queue dynamically using
AddQueueMember(${queue-name},Local/${agent-exten}@agent-calls,,,,SIP/${state-exten}).
 We would load the appropriate variables in the preceding dialplan.

Here's the snippets from extensions.conf:

[agent-calls]
;Context to dial agents when calls come into their queues

exten => _XXXX,1,Wait(1)
exten => _XXXX,n,Set(GROUP()=${EXTEN}-calls)
exten => _XXXX,n,GotoIf($[${GROUP_COUNT(${EXTEN}-calls)} > 1]?wait_longer)
exten => _XXXX,n,Dial(SIP/${EXTEN})
exten => _XXXX,n,GotoIf(${DIALSTATUS}=UNAVAILABLE?wait_longer)
exten => _XXXX,n,Goto(1)
exten => _XXXX,n(wait_longer),Wait(15)
exten => _XXXX,n,Goto(1)


-- 
Thanks,
--Warren Selby, dCAP
http://www.SelbyTech.com <http://www.selbytech.com>
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