asterisk users - Sep 2008 - MoH with an Aastra 9112i

Hello,

I have some Aastra 9112i's in production that almost function 
flawlessly.  The problem I'm having is when a caller is put on hold they 
do not hear hold music.  If they are on hold for too long (~ a minute?) 
they are hung up on.

All other phones including Aastra 480i and Sipura/Linksys ATAs all seem 
to be working fine.

Is this a quirk anyone else has experienced?  Any suggestions on what 
might need to be tweaked?

Thanks,
Trevor

I've run into this same problem with the Counterpath eyeBeam phones. 
The only solution I could come up with was to disable re-INVITEs to that 
the media path pivot never happens when the user is put on hold.

If in doubt, send a packet capture of the scenario you're describing. 
If you don't want to publicise IP information, you can send it to me 
privately off-list;  I have no interest in your network, or 
disseminating details thereof.

Trevor Peirce wrote:
> Hello,
> 
> I have some Aastra 9112i's in production that almost function 
> flawlessly.  The problem I'm having is when a caller is put on hold
they
> do not hear hold music.  If they are on hold for too long (~ a minute?) 
> they are hung up on.
> 
> All other phones including Aastra 480i and Sipura/Linksys ATAs all seem 
> to be working fine.
> 
> Is this a quirk anyone else has experienced?  Any suggestions on what 
> might need to be tweaked?
> 
> Thanks,
> Trevor
> 
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Evariste Systems
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