asterisk users - Jun 2008 - Agents getting "stuck" busy

Having a weird issue with some agents getting stuck busy on my system.  Call
will come into the queue and the agent will hit DND, or be DND when the call
comes in (DND being the button on eyeBeam softphone, not a star code).
After the agent comes back from DND they will be "stuck" as busy in
the
queue and I have to reload chan_agent.so in order to get them available.
I'm running Asterisk 1.4.17, and the bug sounds a lot like
http://bugs.digium.com/view.php?id=9618 but that bug looks to be fixed in
1.4.17.

--
Kyle Sexton
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On Mon, Jun 16, 2008 at 12:30 PM, Kyle Sexton <ks at mocker.org>
wrote:
> Having a weird issue with some agents getting stuck busy on my system. 
Call
> will come into the queue and the agent will hit DND, or be DND when the
call
> comes in (DND being the button on eyeBeam softphone, not a star code).
> After the agent comes back from DND they will be "stuck" as busy
in the
> queue and I have to reload chan_agent.so in order to get them available.
> I'm running Asterisk 1.4.17, and the bug sounds a lot like
> http://bugs.digium.com/view.php?id=9618 but that bug looks to be fixed in
> 1.4.17.
I could suggest you trying on latest version (currently 1.14.21) or at
least try this patch http://bugs.digium.com/view.php?id=12127

The description doesn't match your issue, however there was found old
code handling dialstatus and translating it to agent state, which
could be cause of your problem.

Regards,
Atis

-- 
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835