similar to: Agents getting "stuck" busy

Hi, I have an simple queue and agents defines with memeber => SIP/123. If for example Agent "SIP/123" has an call, the queue didnt care and tries to send additional calls to this agents. So Iam loosing time. SIP/123 (In use) has taken no calls yet How to stop this, especially when the device is not able to send an BUSY back. Use LOCAL channels and parse 'show queues' or

Previous mail did not go through. Following up... Carlos G Mendioroz @ 16/09/2007 13:27 -0300 dixit: > Hi, > I'm seeing a problem using AgentCallbackLogin (Asterisk 1.2.16) where > a call in queue while an agent is logging in results in the agent > getting the call without properly being logged in. > > This seems to be a race, although I've not (yet) pinpointed the code

Fellow Asterisk Users, I'm running Asterisk 1.2.5, and I've configured basic call queueing using agents. The problem I'm having is that agents who are on DND are still considered (by Asterisk) to be eligible to take calls. This means that calls will hit voicemail even when other agents who are not on DND are available. Any ideas how I can make agents ineligible to receive calls

I have several installations of Asterisk (several versions) where we have our own web interface that uses Mysql and Realtime. When we do modifications to Mysql we use a Manager connection in order to reload the configuration (we use Realtime static for extensions) sometimes Asterisk will crash. Not every time and not every X times we reload. Sometimes it takes ten reloads and other just one

Awhile back I had heard some talk, in this list I believe that Agent callback login was going to be deprecated in 1.4, I see it is still there. Does anyone know what is happening with this? -- Thank you and have a wonderful day, Anthony Francis Rockynet VOIP (303) 444-7052 opt 2 voip at rockynet.com

Hello, Some of my users have phones lacking a DND button. I need to provide an extension they can dial that will put them in DND, i.e. tell the server not to send them any calls until they get off the DND. I've researched it for almost 3 days now and tried a range of configurations. I'm hoping somebody here has an answer. Currently, I have this in extensions.conf [app-dnd-on]

I have put together this call forwarding and dnd config: I'm sure it can be dome with macro's but I couldn't figure that out... anyone care to input. 74 Turns DND on my phone will not ring, drops caller to voicemail... 73 Turns DND off 72+ext forward your extension to another extension and voicemail is left at the forwarded extension. 71 turns off call forwarding. ; dnd Could

Hi all, I received a report of a client which stated that two of its agents are ?logging in? to the queues when they actually aren?t there working. They appeared to be logged on all night. They thought they weren?t logging off correctly, but they checked one of them and he was following the procedure. Any ideas of what can be happening? Is there a way to prevent logins to queues afterhours?

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

I'm trying to keep the DND status of my Snom phones and the astdb in line but I'm stuck on integrating my gui DND button which talks to * using the manager interface (actually it uses Astmanproxy as the gui host is on a different network to asterisk and can't see the Snom's across the network). All's working fine in my Dialplan; when someone dials the code for DND-on or

Hello - I've read Asterisk should be able to activate a do not disturb feature to turn off the ringers on extensions. I checked the wiki and can't find documentation for how to do it. Here's my attempt, added to extensions.conf: [dnd-on] exten => _#78,1,Answer exten => _#78,n,Wait(1) exten => _#78,n,Macro(user-callerid,) exten =>

When the asterisk a queue reset their counters? I 'm talking about this kind of info in asterisk console. >show queue 600 600 has 0 calls (max unlimited) in 'ringall' strategy (4s holdtime), W:0, C:14, A:8, SL:0.0% within 0s I just say that because I have a queue with strategy "Fewest Calls" working for a couple of mouths, and a new agent has been added this

i have posted this question couple of times and never really got any hits i wasn't able to provide any debug info Connected to Asterisk 1.6.0.21 currently running on phoneserver (pid = 3309) Verbosity is at least 4 == Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 == Using SIP VRTP TOS bits 136 == Using SIP VRTP CoS mark 6 == Extension Changed 117[ext-local] new

I did a clean install to freepbx 2.6.1 and now when i do *76 i get a 1 second flash on the screen then the phone hangs up. the FOP says it is on DND but some ext are still getting calls. once i do a *76 FOP still says I am on dnd. I am running asterisk 1.6.0.21. before i was getting a message like dnd activated and dnd deactivated. i posted this on the freepbx site and here is what i got

I would like to determine through an AGI script if a specific SIP extension has DND on or off. I know that if the SIP client dialed *78 or *79 it is usually enough to just do a: database show dnd to fetch the DND status from the database. However, not all clients dial *78 or *79 (or whichever feature code is defined for DND). Some softphones such as SJPhone have a DND button. When pressed and

Running the latest * CVS and Cisco 7960G and 7940G phones with SIP 6.3 image. I have figured out how to turn on the DND feature through the Settings>Call Preferences>Do Not Disturb - Yes then Save. This puts the phone into DND On and shows a DND image above the far right soft key which you use to turn off DND. There should be a better way. An on/off toggle of the soft key that it

Hi, VERBOSE[6120] logger.c: -- Got SIP response 500 "Server Internal Error" I just noticed that i sometimes get those back from provider. They are currently general SIP message log entries with verbose level 3. I wonder if such SIP fails could generate at least WARNING in log? Currently i'm checking logs for warnings and errors, so i probably have missed those.. It would be

Hi, Is there ANY way for me to see the status of the Polycom DND buttons in the Asterisk hints? I`m using the BLF buttons to see the status of other people`s lines, and DND should logically be somehow reflected (I don`t care as much about Polycom showing the BLF button as DND, but I do care about Asterisk hints showing it in the CLI). Right now, a Polycom phone on DND shows up as being

Hi all, I am trying to set up DND in my asterisk, I am using the following context: [app-naoperturbe] exten => *11,1,Set(DND=${DB(ddisturbe/${CALLERIDNUM})})exten => *11,2,GotoIf($["${DND}" = "YES"]?*11,3:*11,101)exten => *11,3,Set(DB(ddisturbe/${CALLERIDNUM})=NO)exten => *11,4,Playback(beep)exten => *11,5,Hangup()exten =>

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP