asterisk users - Mar 2008 - Page app, Polycom IP 601, 60 SIP peers, Interesting Issue WORKING NOW

JR Richardson
Engineering for the Masses> -----Original
Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of asterisk-users-
> request at lists.digium.com
> Sent: Saturday, March 01, 2008 12:00 PM
> To: asterisk-users at lists.digium.com
> Subject: asterisk-users Digest, Vol 44, Issue 1
> 
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> 
> Oh yes!  This has been killing us for about a year.  We've had several
> conference calls with my phone vendor and Polycom and it's still not
> fixed (or even determined why it is happening).  Polycom keeps saying,
> upgrade to the next version of the firmware.  We upgrade, still a problem.
> (again, for over a year!)
> 
> In my case, the Polycom 601 actually reboots when we page!  When it
> comes back up, I have a phantom "meetme" on the Asterisk system
and
> none of the sidecar lights are correct.  Sometimes, they simply
> stop updating completely.
> 
> Just FYI,  go to the CLI and type "meetme".  You'll get the
conference
> ID and the number of users.  Then, type "meetme kick <confID>
01"
> Using, of course, the conference ID.  The "01" is the user that
> initiated the meetme.  So, when you kick 01, the rest go away
> politely!  This keeps us from having to restart Asterisk.
> 
> We are on Bootrom 3.2.3.0002 and SIP 2.2.0.0047 as of yesterday and
> we STILL have the problem. Our setup is one Polycom 601 and 25 Polycom
> 501s that are being paged.
> 
> The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put
> an actual Power Supply on the phone - thinking the voltage is dropping
> and causing the reboot.  I don't buy that, but we are putting one on
> next Monday.  We'll see.
> 
> Our next plan is to get a 650 and see if it can handle the traffic.
> 
> Bill
> 
> 
> 
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-
> > bounces at lists.digium.com] On Behalf Of JR Richardson
> > Sent: Friday, February 29, 2008 9:17 AM
> > To: asterisk-users at lists.digium.com
> > Subject: [asterisk-users] Page app, Polycom IP 601, 60 SIP peers,
> > Interesting Issue
> >
> > Hi All,
> >
> > I have a pretty standard Asterisk PBX setup with 60 SIP Peers, mostly
> > Polycom 501's and a receptionist phone, Polycom IP 601 with 3
attached
> > sidecars and Buddy Watch enabled monitoring all other SIP phones.
> >
> > The problem occurs when a group (all SIP peers) Page is called.  Not
> > always but sometimes when the Page is executed, the IP 601 will become
> > unreachable from Asterisk.  So when the receptionist hangs up the
> > page, the BYE doesn't get back to Asterisk to release all the Page
> > channels so they stay open.  I have to restart Asterisk to release all
> > the open SIP Channels.
> >
> > What I think is happening is when all the SIP peers are paged,
> > Asterisk sends 60 hint notifications to the IP 601 and the phone is
> > overloaded and can't respond to SIP POKE or process the BYE
message
> > back to Asterisk properly.
> >
> > I'm wondering if I upgrade to a new IP 650 with a faster
processor,
> > will this eliminate the issue?
> >
> > Has anyone experienced this or have ideas for resolution or further
> > troubleshooting?
> >
> > Thanks.
> >
> > JR
> > --
> > JR Richardson
> > Engineering for the Masses
We sent a Polycom 650 on sight and replaced the 601.  Paging works fine now
and that extension has not dropped off the network at all, this customer
group pages a lot, probably 20+ times a day.  The previous condition with
the Polycom 601 is not present with the 650.  We made no changes to Asterisk
or phone configuration.  Both phones were running 2.1.1.

Hope this helps.

JR
---
JR Richardson
Engineering for the Masses

>> The 601 is powered by PoE with 2 sidecars, so Polycom wants us to put
>> an actual Power Supply on the phone - thinking the voltage is dropping
>> and causing the reboot.  I don't buy that, but we are putting one
on
>> next Monday.  We'll see.
>>
>>     
That's almost certainly your problem.  When you run sidecars with the
Polycom 601, you can't rely on PoE - there isn't enough power supplied. 
Connect your powerpack to the phone and the problem /should/ go away.

Semi random reboots are not uncommon on the 601 with sidecars if you're
running it on PoE.
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> >> The 601 is powered by PoE with 2 sidecars, so Polycom wants us to
put
> >> an actual Power Supply on the phone - thinking the voltage is
dropping
> >> and causing the reboot.  I don't buy that, but we are putting
one on
> >> next Monday.  We'll see.
> >>
> >>
> 
> That's almost certainly your problem.  When you run sidecars with the
> Polycom 601, you can't rely on PoE - there isn't enough power
supplied.
> Connect your powerpack to the phone and the problem /should/ go away.
> 
> Semi random reboots are not uncommon on the 601 with sidecars if you're
> running it on PoE.
That makes sense but in my case the 601 w/3 sidecars did not reboot at all
and it is run from POE.  The 650 just seems to perform much better.

JR
---
JR Richardson
Engineering for the Masses