asterisk users - Feb 2008 - IVR No sound on other provider

Hi All,

I have setup 2 trunks using 2 different voip providers using sip.

the first one i have no problem calling inbound then redirected to an 
IVR, i can hear the IVR.

the second one has issues, inbound works going to IVR as i can see it on 
the CLI, but i don't hear anything. i tried redirecting it to an 
extension not an IVR just to see if inbound really works, and it rings 
the extensions directly and i can here myself talking both ways. is the 
issue maybe incompatible audio format?

i am using freepbx, and i recorded the ivr using the IP phone (by 
dialing *77), my provider says they are only using codecs iLBC and 
g711a. is that the reason why i cant hear the ivr? where do i start 
checking it?

thank you

regards,

Ron

On Thu, Feb 21, 2008 at 12:40 PM, Ron <ron at silverbackasp.com>
wrote:
> Hi All,
>
>  I have setup 2 trunks using 2 different voip providers using sip.
>
>  the first one i have no problem calling inbound then redirected to an
>  IVR, i can hear the IVR.
>
>  the second one has issues, inbound works going to IVR as i can see it on
>  the CLI, but i don't hear anything. i tried redirecting it to an
>  extension not an IVR just to see if inbound really works, and it rings
>  the extensions directly and i can here myself talking both ways. is the
>  issue maybe incompatible audio format?
>
>  i am using freepbx, and i recorded the ivr using the IP phone (by
>  dialing *77), my provider says they are only using codecs iLBC and
>  g711a. is that the reason why i cant hear the ivr? where do i start
>  checking it?
>
>  thank you
>
>  regards,
>
>  Ron
Post your SIP debug and verbose 3 for the call that does not have IVR.