Shane Spencer
2007-Dec-12 18:38 UTC
[asterisk-users] Can Local channels inhibit an Answer() until it is satisfied with the endpoint?
I'm trying to get dynamic agents/queues working for any type of telephone with a DID. I need an application or a method to inhibit a channel/technology from responding with an Answer() until the queue member accepts the call by hitting '#'. This way I can use any POTS line as a queue member, saving costs on ATA's for home workers who only spend a minority of their time at home. They can just dial in, an app will verify their caller ID and say "You joined the queue". Then calls will ring in on their telephone line. They will pick up and get briefed on what queue they would be answering (or look at the Caller ID) and press a verification key to accept the call and send an Answer status back to the queue app for that channel. I've thought of several other ways of doing this, including remote pickup and using the dial-out system to initiate the call for that. I personally feel it would be frustrating if the call never terminated when somebody else answered the queue. Shane Spencer
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