"Danny Lan M. - Telegroup®"
2007-Jan-22 19:13 UTC
[asterisk-users] Weird names vs. correct agent's ext.
Hello all! I've "Queue Log Analyzer" installed [http://www.micpc.com/qloganalyzer] to check Asterisk main stats. There's an option of "CALLS COMPLETED [ALL]" where I can see the completed calls that entered any of the queues. There, there's a column that displays the extention number of the Agent who received each call, for example, it displays: Agent/202 So I know who that "Joe" which has that ext. got it. However, sometimes [like on 2% of the records] it displays weid names such as: Local/202@default-3e29,1 SIP/202-007bc0f0 My questions are: a. Why?? b. Can I safely assume, eventhough the display is like that for whatever reason, that by reading the extention number between the line that such agent received such call? For example, in the two samples above it says "Local/202@default-3e29,1" and "SIP/202-007bc0f0" so I assume agent on ext 202 got the call, is this correct? Thanks for your help. Best! Danny