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0079c000
2007 Jan 22
0
Weird names vs. correct agent's ext.
...s a
column that displays the extention number of the Agent who received
each call, for example, it displays:
Agent/202
So I know who that "Joe" which has that ext. got it.
However, sometimes [like on 2% of the records] it displays weid names such as:
Local/202@default-3e29,1
SIP/202-007bc0f0
My questions are:
a. Why??
b. Can I safely assume, eventhough the display is like that for
whatever reason, that by reading the extention number between the
line that such agent received such call? For example, in the two
samples above it says "Local/202@default-3e29,1" and
"S...