Just wanted to post a follow-up. Just got a call from Brian West, who
was very helpful. Apparently their sales/support guy is at Von this
week, and they forgot to forward the phone. But he called me within
30 minutes of me sending this e-mail so kudos to Asterlink.. and I
hope the rest of my experience with them is this well... minus the
misforwarded calls :P
On 3/17/06, Matt <mhoppes@gmail.com> wrote:> Hi,
> Anyone know anything about asterlink? I've heard good things about
> them. So I thought I'd give them a try. I went to sign-up....
> however, I haven't heard from them, I've called them several times
> between 9am and 5pm EST and no responce. Called today again after 9am
> EST, no responce. Tried Sales, Billing, and CS, and got the same
> person's voicemail! Is this a oneman operation like voipjet?! What
> good is a service number if you can't call it to get service!!
I've
> left several voicemails, and have not received a call back, and above
> that the 800 number I call for support sounds choppy like they don't
> have enough bandwidth....
>
> Can anyone tell me their experiences with 800 service with asterlink,
> and/or provide me with someone who offers 800 origination?
>