asterisk users - Jan 2006 - Asterisk for Call Center (missing reference)

Hi Folks,

I've been searching for an specific feature on asterisk and I found an
e-mail from "John Todd" asking for the same thing.
http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html

To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can
talk to one side (the operator).
That feature is very usefull in call centers in Brazil so if you want to use
Asterisk as a Call Center PBX you have to
support it.

John Todd post it in May 2004 so perhaps now (Jan 2006) it's possible or
there is another app (commercial?) that can
support it.

John: have you found a solution for your question? if so, please let me know!

Thanks in advance,
--
===========================================Rodrigo P. Telles
<telles@devel.it>
IT Manager
Devel-IT - http://www.devel.it
IVOZ # 1029
+55 14 3324-1200
Bestcom Group
============================================

Hi,

Does any body knows some thing about it?

Thanks in advance.

Telles

Rodrigo P. Telles wrote:
> Hi Folks,
> 
> I've been searching for an specific feature on asterisk and I found an
e-mail from "John Todd" asking for the same thing.
> http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html
> 
> To be able to listen (zapbarge, zapscan or chanspy) an specific channel and
can talk to one side (the operator).
> That feature is very usefull in call centers in Brazil so if you want to
use Asterisk as a Call Center PBX you have to
> support it.
> 
> John Todd post it in May 2004 so perhaps now (Jan 2006) it's possible
or there is another app (commercial?) that can
> support it.
> 
> John: have you found a solution for your question? if so, please let me
know!
> 
> Thanks in advance,
> --
> ===========================================> Rodrigo P. Telles
<telles@devel.it>
> IT Manager
> Devel-IT - http://www.devel.it
> IVOZ # 1029
> +55 14 3324-1200
> Bestcom Group
> ===========================================> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>