similar to: Asterisk for Call Center (missing reference)

Hi Folks, I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing. To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator). That feature is very usefull in call centers in Brazil so if you want to use Asterisk as a Call Center PBX you have to support it. John

Anyone successfully implemented a solution for allowing ZapBarge call monitoring only for a specific group of agents calls? The issue I see is that the feature only works on zap channels, and all of the agents (in many cases) are IP phones. Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has privacy issues for senior managers, but would allow all outbound zap calls to be

I'm setting up a new AAH 1.0 box to replace my AAH 0.6 box. Though on the new box, I've installed a generic ebay X100P. I don't have my livevoip or voicepulse accounts set up yet on the new box (can both boxes be registered at the same time?). I've set up one IP phone (SPA841) with the new box. I have my SBC POTS line plugged into the fxo card. I set up everything in AMP.

I just bough a Sipura SPA-2100 to use with Asterisk. When I use the analog handset plugged into the SPA-2100, the person on the other end can hardly hear me. I check the SPA-2100 setup and their is no mic/spk gain control. Is this a problem with the SPA-2100 or with Asterisk? Any way for asterisk to compensate for the poor audio level (if the problem is the SPA-2100)? Thanks, Mike

Hey folks -- Some of you had asked about getting my modification to ZapBarge that lets you monitor active Zap channels, scanning through them with the # key. I had posted a version a few days ago that was pretty crude; it didn't check to see which channels were active and assumed you had 23. I've finished a new version that checks to see what channels are actually active and pulls

Hello, I've search through all of the lists and cannot find any descriptions of live monitoring (monitoring a phone call going on between an extension and a zaptel channel live from another extension while the monitoring phone is muted). I am aware of the monitor function which is actually a call recorder, but I'm looking for live monitoring from a muted extension. is this easily

Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj

Hi, I use asterisk branch 1.4 and gui 1.4 as well. I have the following situation: When I try to make gui configuration by http://localhost:8088/asterisk/static/config/setup/install.html I can see that application logs my user correctly but there is no browser window shift to the next page. it stays at the logging one. I get the following info in the console: [Feb 4 09:33:09] == Parsing

I have a couple of questions on the zapbarge: 1) zapbarge asks for a channel - how would a manager know what channel to enter ? Is there any way of being able to enter an extension number instead ? I know that you can get the information from the manager interface, but I wouldn't want to give my users access to this, or have to install / write a system just to get an extension number from a

Everyone we have a few new things to give back to the asterisk community. http://bugs.digium.com/bug_view_page.php?bug_id=0002379 http://bugs.digium.com/bug_view_page.php?bug_id=0002380 http://bugs.digium.com/bug_view_page.php?bug_id=0002381 These include app_chanspy, the ability to spy on ANY bridged call taking place inside asterisk. NOT just ZAP as with ZapScan/Barge. Native format_* files

Okay, I can't find what might be causing this. Here is what I got: Asterisk server hooked up to a digital T1 line (full 24-channel) via a Digium card. Verizon has turned on caller ID on the first line (I can guarantee it is on as I can hear the FSK tones on this line but not the others). Using zttool an ZapScan() I have determined the following: 1) The RxB/RxD bits toggle from 1 to 0

Hi, You can try ChanSpy http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanSpy. Idris _____ From: phil.dawson@marnock.com [mailto:phil.dawson@marnock.com] Sent: Wednesday, June 21, 2006 12:23 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Monitor a particular SIP call for training purposes Hi, I've been asked if it is possible to allow a user to

I've got a couple of different situations where I'd like to do something like zapbarge into a specific channel but I'd like to be able to actually talk to the party or parties on the channels, not just listen like w/ zapbarge. There are two scenarios I can think of right now where it'd be very handy. a) when the outside line is ringing and Asterisk is waiting to answer or

I'm using a TE405p with all four spans enabled, two configured as pri_cpe and two as pri_net, the asterisk is sitting between our ISDN (UK BT EuroISDN30) and our phone system. We have 200 DDI numbers on the ISDN's and I need to give one of our clients dial-in access to be able to monitor calls we handle on their behalf. I've got ZapBarge working but I need to restrict the client

With the deafening silence from my previous questions, I feel seriously alone in the desire to have ChanSpy available. I want to be able to perform a "ZapBarge" on an Agents conversation, and ChanSpy was the answer to my prayers. Bug #2379 (http://bugs.digium.com/bug_view_page.php?bug_id=0002379) was closed "bkw918 10-27-04 17:06 Closed pending new changes in cvs-head."

Hey folks, I'm pulling my hair out on this situation and would welcome some advice: I'm using the AMI Manager to Originate calls onto 2 E&M wink T1 circuits via a T4XXP card from Digium. Everything works fine for about 600(+/- 50) calls then the Manager is suddenly unable to launch calls. Using ZapBarge to listen to the channels themselves you can hear the dtmf digits being dialed,

From: Malcom Kemp Sent: Wednesday, April 25, 2007 11:19 AM To: 'asterisk-users@lists.digium.com' Subject: AsteriskNOW generation of zapata.conf file I am a new user of Asterisk, and an trying to use AsteriskNOW. The test system is dual processor, so I am using the beta 4 version. I am currently trying to manually configure, as the GUI does not seem to let me accomplish what I need.

Am trying to monitor and record an in-process phone call using a remote computer and the Asterisk Manager API. Have something that is working, but the call recording volume is to low to be usable. dialplan exten => 8159,1,ZapBarge(Zap/1) remote application with Asterisk Manager API $telnet->print("Action: Originate\nChannel: Local/8159\@default\nApplication: ChanSpy\nData:

Sorry that got accidentally sent incompleted, here's the full post: OK, here is the long drawn out description of how I am using Zap Barge and Monitor: Zapbarge(listen in on live calls): Very simple actually I just added this to my dial plan(extensions.conf): ; barge monitoring extension exten => 8159,1,ZapBarge exten => 8159,2,Hangup Then when you dial 8159 on

Hello, You can use ZapBarge as an extension in your dialplan to listen in on conversations going on in Zap channels(Zaptel device channels) As for recording you can use the Manager interface command StartMonitor to start recording of a Zap channel and StopMonitor to stop it. Zap channels are pretty much the only ones right now that you can directly monitor and record through Asterisk. If