Hi all,
When implementing a queue using members like this:
[queue]
strategy => rrmemory
member => Agent/1000,1
member => Agent/1001,1
member => Agent/1002,2
member => Agent/1003,2
member => Agent/1004,2
And you call into the queue, agents 1000 and 1001 will ring in an alternating
fashion until one of them answers it. You might have seen my question coming
already, so I won't delay it anymore: is it possible to have 1000 and 1001
only ring once and then fallback to the other penalty-levels?
With disciplined agents it's no problem, but when 1000 and 1001 decide to
not
answer any calls for a while (circuit-busy / noanswer), the rrmemory strategy
doesn't fail over to other agents and the whole queue is stuck.
If it isn't possible, I would be happy to change this in the Asterisk code
for
my site installation, but where should I start hacking? Any pointers are
greatly appreciated. Thanks in advance for your time.
With kind regards,
Frank Schoep
