similar to: Agent penalties and busy status

Howdy, have working realtime queues using queue_members looking something like; queuea|Local/101@context|0 queuea|Local/102@context|1 queuea|Local/103@context|10 Regardless of what strategy is used in the queues (roundrobin,rrmemory,ringall etc) it wont escalate on NOANSWER Asterisk SVN-branch-1.2-r33841 Any clues are appreciated! /Danny

Hi, Updating zaptel gives me this during the make. Any ideas, the searches and Wiki gives me no hints. In file included from /usr/src/linux-2.4/include/linux/fs.h:19, from /usr/src/linux-2.4/include/linux/capability.h:17, from /usr/src/linux-2.4/include/linux/binfmts.h:5, from /usr/src/linux-2.4/include/linux/sched.h:9, from

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hi Lee, You need to specify the VM context that you are using.. so using your examples.. extensions.conf entry.. exten => 1000,1,Dial(SIP/1000,20) exten => 1000,2,Voicemail2(u1000) exten => 1000,102,Voicemail2(b1000) exten => 1000,103,Hangup should be.. exten => 1000,1,Dial(SIP/1000,20) exten => 1000,2,Voicemail2(u1000@sip) exten => 1000,102,Voicemail2(b1000@sip) exten

So I have a problem. A customer of mine wants a PBX, owns an office building. I want to sell him on asterisk. He has 4 tenants. I am using my asterisk box to simulate it. My asterisk box has a TDM400P card, not a PRI card. Don't know if it makes any difference. Anyway, I want to route incoming phone calls to different contexts based on the phone number being called. Here is my

Hi! We have alot of users who are having 2 phones, 1 fixed and 1 DECT. I am looking for a way to log them into a queue and let both phone rings. Let me try to explain: 0317998975 is a fixed phone, 0317998985 is a DECT. 0317998989 is a queue. queue add member SIP/0317998975 to 0317998989 works ofc. sip*CLI> queue show 0317998989 0317998989 has 0 calls (max unlimited) in

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Hello, I have Elastix ISO install (FreePBX 2.7.0.3) My current Setup is as follows: Inbound Route > Queue > (Dynamic Agents) The queue distributes calls based on rrMemory. I have been asked to redesign the call distribution as follows: Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in rrMemory format. When Level-1 Agents are busy, distribute calls to Level-2 Agents

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in

How to get rid on following.. why its Invalid ? holler*CLI> queue show queue1 queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s Members: Agent/7201 (Invalid) has taken no calls yet Agent/7202 (Invalid) has taken no calls yet No Callers -------------- next part -------------- An HTML

ive got asterisk running with chan_sccp and three cisco phones (2 7910's and 1 7960). lots of bugs. when i press the speed dial button on either 7910, asterisk dies. also, if i dial from the 7910 to 7910, everything works fine. i can dial from or to the 7960 once, and then one of the 10's and the 60 die and try to reregister. if i take the 7960 out of the mix and remove its

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hello all, First of all, let me apologize about the length of this message, but I suppose it was necessary to include the details. I've spent quite some time already trying to get the call transfer function to work on my Asterisk installation. Let me first describe the general situation of the setup I am using, so you might be able to pinpoint the cause of the problem. I'm currently

Hi, ? I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html ? I have a database called asterisk

Hi! Trying to understand how wrapuptime is working... I have written a small php script that let agents log in/out off a queue. That part is working as a clock but wrapuptime is not doing what I expect. Input Interi?r - Queue Manager 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s Members: SIP/0317998971

Hi, I am using Asterisk 1.4.18. I am implementing Penalties for my agents. What is happening: two agents configuired one agent with penalty 1 and the other with penalty 2. All the calls must go first to Agent 1 and if his line is busy then only then agent 2 will get the call. However my queues are not behaving in this manner. I have impmemnted ringall strategy. Now when first call comes it

I attempted setting up a queue with agents that log in, and get called with incoming calls: Agents log in using: exten => *88,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@test-sip) Calls get into the queue with: exten => 6029995654,1,Queue(test-noc|t|||60) queues.conf: [test-noc] strategy = rrmemory context = test-sip timeout = 10 retry = 4 member => Agent/@2

Is there a way skip / ignore the member whose status is busy in the Queue. I have two channel member in queue and i have set the peer limit 2 for these members. I want to skip those member who are currently on the call (answered to calls) and now their status is busy, if Queue see the busy status caller will not enter in the Queue and go to the next priority. [test-queue] strategy = rrmemory

Hi All, I am using asterisk 1.4 branch on server. Here is a my dialplan. i have set the incoming route to incoming context, and then i have set dial with local channel, The call comes to my server and the call is routed to matched case, so my phone 1001 ring for 30 seconds. If i got the NOANSWER then the channel is not passing to next priority. I need to pass that channel to the next priority of

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns ringing each available interface ;