This is my nth post regarding this matter. Where in the dialplan should I put AgentMonitorOutgoing? Can somebody show me how to use it? in extensions.conf: exten => x,1,AgentMonitorOutgoing(c) in agents.conf I set updatecdr to yes. It supposed to put agent/agent id in the "channel" column in the CDR, but instead it puts SIP/<extension number>. This link seems to be the only reference: http://www.voip-info.org/tiki-index.php?page=Asterisk+cmd+AgentMonitorOutgoing says that something needs to be configured in the agents.conf file, but doesn't specify which part.