similar to: AgentMonitorOutgoing question

Installed Asterisk 1.4.4 hoping that this bug (http://bugs.digium.com/view.php?id=8680)<http://bugs.digium.com/view.php?id=8680> is fixed. It was fixed, however a new problem came up. It seems that AgentMonitorOutgoing(c) is no longer able to change the 'channel' value in the CDR into Agent/<AgentNumber> format. This feature is very useful to us because we can identify calls

Recently installed 1.4.5, and still unfortunate to find out that the 'c' option in AgentMonitorOutgoing() still doesn't work ('c' - change the CDR so that the source of the call is 'Agent/agent_id'). It wont change the source channel column in the CDR to 'Agent/agent_id' like it used to in 1.4.2 and other releases older than that. I hope this gets fixed in the

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

I wanted to use AgentMonitorOutgoing(c) to know which agent made an outbound call. Its supposed to record the agent id to the channels column in the CDR, but it doesn't. I put it on priority one, after an agent makes an outbound call Does anyone have an example that uses this feature and works?

I intend to add to my asterisk system a feature similar to cisco call manager's extension mobility so that agents can log in to any phone in the office and keep their profile (ex. the agent's specific directory number). But before doing that, I need to confirm that asterisk doesn't have a native solution for that (ex. application/addon), and that nobody has come up with their own

So, it's been a while and I am just lately getting back into Asterisk stuff. I am trying to remember/understand how CDR works and after lots of trial and error and searching the archives, google etc, I am stuck and have a few questions. I have setup custom CDR and am trying to figure out the following: 1- Can I just set a variable like set(SomeVar=SomeValue) Then stick this is

I have an Ubuntu system and went into Synaptic and checked asterisk for installation. Once installed, I started it with /usr/sbin/asterisk -vvvgc and got the following output with several errors and notices. Do I need to do more or are these ok? I expected to have some conf files in /etc/asterisk but there is nothing there. Thanks! Created by Mark Spencer <markster@digium.com>

Hello to all I'm trying to record the calls going to my queues, but asterisk creates 2 files, one with the inbound and another with the outbound sound. I know Sox should mix the 2 files automatically in the end, but this isn't happening. I have sox installed in my server. How can I force Sox to mix the files? Here is my config: queues.conf----------------------------- [general]

Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position

Hi all, Have been experimenting with agents and queues instead of placing calls direct to a user's phone extension, but I've run into problems with calls to both the agent and the extension which creates a zombie and double records calls abandoned etc. We're using a unique queue for each agent (only a handful of users) to try and get some agent/queue information to see what the

Anyone have any idea what this is talking about. Here is my zapata.conf [channels] switchtype=5ess signalling=pri_cpe echocancel=yes echocancelwhenbridged=yes echotraining=400 callerid=asreceived group=1 context=default musiconhold=default faxdetect=incoming channel => 1-23 Here is my zaptel.conf span=1,1,0,esf,b8zs bchan=1-23 # set this to 1-15,17-31 for E1 dchan=24 # set this to 16 for

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Has anybody used the dialplan, "Agents without agent channel" found at <http://www.voip-info.org/tiki-index.php?page=Agents+without+agent+channel#comments> Did it work for you? Did it need much customization. I already note that it requires a res_perl routine (or the removal of the call to same. Anyway, if anybody has used it, I'd like to ask you a few questions. THanks,

Hi, I am not sure if this is a bug in FOP (Flash Operator Panel), a configuration error on my part or a bug in Asterisk. I am using Asterisk 1.2.5 and Zaptel 1.2.4 on a Centos 4.2 server with Linux version 2.6.9-22-EL-i686. Kernel updates are excluded and the server has been updated using 'yum -y update'. Okay here is the scenario: I am using AgentCallBackLogin as an extension in my

Hello list, I don't know if anybody faced this issue, but I finally found a workaround. I am using an external program with an AMI connection to originate outbound calls to Local/ channels, and on the dialplan context I dial outside with the corresponding trunk according to the prefix of the dialed number. The problem here was CDR, more precisely the uniqueid. Reading these mail lists I

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

Hello All, I have a queue with only one agent logged in al the time, but if for some reason the agent cannot pick up the call for 2 full ring, the phone does not ring the 3rd time and all the call in the queue get stuck. Below is my agents.conf [general] persistentagents=yes multiplelogin=no [agents] wrapuptime=5000 musiconhold => default updatecdr=yes agent => 1001,4321,Agent01 While

I have queue set up in realtime on Asterisk 1.4.2. Below is the senario that is happenening :: I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine. Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine. But

I have a pretty basic Mandrake 10.2 w/KDE 3.2 and I installed Asterisk-1.0.1-2mdk. I installed the source of main and contrib from ftp, so at the install time I accepted all the packages needed to be installed too. The installation went smooth, but when I try to execute asterisk (#asterisk -vvv) I encounter few warnings I end with an error. At this point I didn't touch any conf file, I was