asterisk users - Jun 2005 - Calling on all Polycom Experts

Hey all, I'll give my reseller a call for support in the morning, but
I usually have better/faster luck on the list.  I've got a SoundPoint
IP500 that I upgraded to BootROM 2.6.2 and SIP image 1.5.2 on someone
elses advice, I forgot to change out the old config for the new when I
loaded the image up (I guess the config changed a bunch between 1.5.2
and 1.3.1)  I was prompted with an error message: There was an error
proccessing the config file, Error of type 0x4020.  Then I used the
config file that came with the new release to write a new config for
that phone, rebooted, same error.  I did the 468* reset and it did the
same thing again.  Any ideas on what that error is and how I fix it? 
(Polycom logs quoted bellow sig.)

Thanks,
-Ryan

0613014243|so   |4|00|---------- Initial log entry ----------
0613014243|so   |4|00|+++ Note that bootrom log times are in GMT +++
0613014243|wdog |4|00|Initial log entry
0613014243|cfg  |4|00|Initial log entry
0613014243|copy |4|00|Initial log entry
0613014243|cdp  |4|00|Initial log entry
0613014243|cdp  |5|00|CDP is DISABLED.
0613014243|cdp  |5|00|802.1Q/VLAN tagging is DISABLED.
0613014243|so   |3|00|Platform: Model=SoundPoint IP 500,
Assembly=2345-11500-020 Rev=A
0613014243|so   |3|00|Platform: Board=2345-11500-020 A
0613014243|so   |3|00|Platform: MAC=0004f201be89, IP=Unknown, Subnet
Mask=Unknown
0613014243|so   |3|00|Platform: BootBlock=2.4.0 (11500_020) 13-Nov-03 15:03
0613014243|so   |3|00|Application, main: Label=BOOT,
Version=2.6.2.0032 17-Mar-05 16:27
0613014243|so   |3|00|Application, main: P/N=YYYY-YYYYY-YYY
0613014243|app1 |4|00|Initial log entry.
0613014244|so   |3|00|Link status is Net up Speed 100 full Duplex, PC down.
0613014247|app1 |3|00|Using resolver server 192.168.0.5 and domain .
0613014247|app1 |3|00|DHCP returned result 0x8F from server 192.168.0.5.
0613014247|app1 |3|00|   Phone IP address is 192.168.0.119.
0613014247|app1 |3|00|   Subnet mask is 255.255.255.0.
0613014247|app1 |3|00|   Gateway address is 192.168.0.1.
0613014247|app1 |3|00|   FTP server address is 192.168.0.6.
0613014247|app1 |3|00|   DNS server is 192.168.0.5.
0613014247|app1 |3|00|Bootline: eim(0,0)bootHost:flash
e=192.168.0.119:ffffff00:a8c00:42ace497 h=192.168.0.6 g=192.168.0.1
u=PlcmSpIp pw=456 f=0x40
0613014247|app1 |3|00|Bootline: tn=CircaIP
0613014304|cfg  |3|00|Image bootrom.ld has not changed.
0613014328|app1 |4|00|Could not load time from 0.0.0.0(0.0.0.0).
0613014332|cfg  |3|00|Image sip.ld has not changed.
0613014356|app1 |4|00|Loaded application sip.ld successfully, errors 0x0.
0613014356|app1 |6|00|Uploading boot log, time is MON JUN 13 01:43:57 2005

A while back I used a Meridian Mail system that had a goto function to
go to a specific message in your inbox/folder.  I found this feature
useful as I tend to keep a fair amount of messages in my boxes and it's
helpful to advance to a more recent message like ( for example in the
advanced menu 3-4-5 goto 99#) will bring you to the last message or #99.
I was curious if anyone else had an interest in such a feature?

>Could not load time from 0.0.0.0(0.0.0.0).
No dns server to resolve SNTP address

Other than that I don't see a problem. You need to look at the
logs/MAC-app.log for more clues.



What I find useful is to download a free XML editor and load the config file
into it, that will test for xml syntax errors you may not see by eye.
Also, take everything out except the following and build from there.

 <PHONE_CONFIG>
  <phone1>
   <reg reg.1.address="xxx" 
	reg.1.auth.password="yyy" 
	reg.1.auth.userId="xxx" 
	reg.1.displayName="xxx" 
	reg.1.label="xxx" 
	reg.1.type="private"
	reg.1.server.1.expires="3600"
  	reg.1.server.1.address="ipaddress"
  	reg.1.server.1.expires.lineSeize="30"
  	reg.1.server.1.port="5060" 
  	reg.1.server.1.register="1"
  	reg.1.server.1.retryMaxCount="0" 
  	reg.1.server.1.retryTimeOut="0"
  	reg.1.server.1.transport="2"
      call.serverMissedCall.1.enabled="1"
      msg.mwi.1.callBack="8500" 
      msg.mwi.1.callBackMode="contact" 
      msg.mwi.1.subscribe=""
    <msg msg.bypassInstantMessage="1" />
  </phone1>
</PHONE_CONFIG>

>From: Ryan Stark <rstark@gmail.com>
>Subject: [Asterisk-Users] Calling on all Polycom Experts
>To: asterisk-users@lists.digium.com
>Message-ID: <ea93645805061419174f9c1b8b@mail.gmail.com>
>Content-Type: text/plain; charset=ISO-8859-1
>
>Hey all, I'll give my reseller a call for support in the morning, but I
usually have 
>better/faster luck on the list.  I've got a SoundPoint IP500 that I
upgraded to 
>BootROM 2.6.2 and SIP image 1.5.2 on someone elses advice, I forgot to
change out 
>the old config for the new when I loaded the image up (I guess the
config changed 
>a bunch between 1.5.2 and 1.3.1)  I was prompted with an error message:
There was 
>an error proccessing the config file, Error of type 0x4020.  Then I
used the 
>config file that came with the new release to write a new config for
that phone, 
>rebooted, same error.  I did the 468* reset and it did the same thing
again.  
>Any ideas on what that error is and how I fix it? 
>(Polycom logs quoted bellow sig.)
>
>Thanks,
>-Ryan
I wouldn't call myself an expert, but I don't see in the logs where the
phone successfully requested the config files.  We had the same problem
when upgrading.  It had to do with our FTP server's firewall.  They
changed the way the FTP stuff is done when requesting the phone's cfg
file. 

Hope that helps get you on the right track.  I didn't discover what the
root problem was until I moved the FTP files to an un-firewalled box all
together to see if the FTP server itself was whack.