asterisk users - Jun 2005 - Newbie question about pressing a key to be connected to the caller

I have a newbie question about the dialplan. I have a main menu that 
picks up on a certain DID number, and gives a list of options. When an 
option is selected, for instance 1 for sales, it rings a number of users 
in succession until one picks up and is connected to the caller, 
otherwise it goes to voicemail. This is all working well. However, I 
would like to have the system play a message to the user when they pick 
up, saying "There is a call for sales, press 1 to accept the call or 2 
to ignore". If the user pressed 1 they would then be connected to the 
person calling in, if 2 it would just go to the next person in the 
group. Any help would be appreciated, my current context is below for 
reference:

[ext-sales]
exten => 1,1,Answer()    ;
exten => 1,2,SetCIDName(Sales)    ;
exten => 1,3,GotoIfTime(${REGTIME}|${REGDAYS}|*|*?ext-cs-vm,1,1)
exten => 1,4,Playback(custom/PleaseWait)
exten => 1,5,Macro(dial,${RINGTIMER},tm,717-6197585949#)
exten => 1,6,Macro(dial,${RINGTIMER},tm,707-6199208398#)
exten => 1,7,Macro(dial,${RINGTIMER},tm,8323686410#)
exten => 1,8,Macro(dial,${RINGTIMER},tm,717-6197585949#)
exten => 1,9,Macro(dial,${RINGTIMER},tm,707-6199208398#)
exten => 1,10,Macro(dial,${RINGTIMER},tm,8323686410#)
exten => 1,11,Goto(ext-sales-vm,1,1)

Check out ackcall=yes in agents.conf

It allows them to press # to accept, or press * to not accept.
then you can do something like:

exten => 101,1,Dial(Agent/101,20,A(presspoundtoanswer)) 

or if you want to get more fancy, check out queues.conf
where you can set ring orders and answer penalties.


Hope this helps,


Jon.


On Tuesday 14 June 2005 09:18 pm, Jason wrote:
> I have a newbie question about the dialplan. I have a main menu that
> picks up on a certain DID number, and gives a list of options. When an
> option is selected, for instance 1 for sales, it rings a number of users
> in succession until one picks up and is connected to the caller,
> otherwise it goes to voicemail. This is all working well. However, I
> would like to have the system play a message to the user when they pick
> up, saying "There is a call for sales, press 1 to accept the call or 2
> to ignore". If the user pressed 1 they would then be connected to the
> person calling in, if 2 it would just go to the next person in the
> group. Any help would be appreciated, my current context is below for
> reference:
>
> [ext-sales]
> exten => 1,1,Answer()    ;
> exten => 1,2,SetCIDName(Sales)    ;
> exten => 1,3,GotoIfTime(${REGTIME}|${REGDAYS}|*|*?ext-cs-vm,1,1)
> exten => 1,4,Playback(custom/PleaseWait)
> exten => 1,5,Macro(dial,${RINGTIMER},tm,717-6197585949#)
> exten => 1,6,Macro(dial,${RINGTIMER},tm,707-6199208398#)
> exten => 1,7,Macro(dial,${RINGTIMER},tm,8323686410#)
> exten => 1,8,Macro(dial,${RINGTIMER},tm,717-6197585949#)
> exten => 1,9,Macro(dial,${RINGTIMER},tm,707-6199208398#)
> exten => 1,10,Macro(dial,${RINGTIMER},tm,8323686410#)
> exten => 1,11,Goto(ext-sales-vm,1,1)
>
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