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alphacd
2005 May 19
1
ACD Methods
Can anyone point me in the right direction of info regarding ACD methods
available in Asterisk.
As far as I can see there are time based ring strategies available but I
cannot find any info regarding skills based routing or queue priorities.
Also do the current time based ring strategies work globally. What I mean
by this is if an agent is a member of more than one queue then would the ACD