Good day all
This is what i got off the net about queues and agents
"Transfers of calls that are answered out of a queue must be done using
Asterisk '#' transfers (enabled with the 't' option above). SIP
transfers result in the Agent remaining affiliated with the call until
its eventual termination, preventing that agent from being offered
another call."
We have a snome 220 that does consultative transfer..with the buttons on
the phone
Does this mean I wont be able to do this?
Please Help and andvice
